Hello,
Your screenshot is very small and it makes it difficult to read it.
But I could see that you're using the multiple vendor per user.
Thus, I need the rest of the points from my previous message : an explanation on how reproduce the issue.
Can you reproduce the problem in the demo website ?
Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.