Some critical questions here!!!

  • Posts: 33
  • Thank you received: 0
12 years 6 months ago #49441

Hello,

I've configured my corn task based on the link below:

www.hikashop.com/en/support/documentatio...ashop-cron-task.html

when i proceed with the checkout option and come back later the product is still missing form the shopping cart... am i doing something wrong?

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
12 years 6 months ago #49610

Hi,

Is your cron task working ?
Please check that as explained here:
www.hikashop.com/en/support/documentatio...cron-task.html#check
If that's not the case, please correct it.
If it works, then, make sure that the order auto cancel plugin is configured and published.

Please Log in or Create an account to join the conversation.

  • Posts: 33
  • Thank you received: 0
12 years 6 months ago #49631

Hi,

Ok well this is what i get when i click on "Create/Edit your Cron task"
Also the message i get when i press on the cron url...is the following: "Could not instantiate mail function."
Any idea why this is happening? i mean do i have to edit some things?
I am also using the SEF translate on the site... is that affecting something?

The order auto cancel plugin is enabled...

Attachments:
Last edit: 12 years 6 months ago by kyproulis.

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
12 years 6 months ago #49633

The cron task service that we provide is a service where our servers send a request to your server periodically in order to launch processes like the order cancellation.
Your server and network is not configured to receive requests from the Internet. So our servers cannot contact yours (it should not be "localhost" for it to work).
So it's normal that it doesn't work.
Once your website will be online it will work after you configure again your cron task.

Please Log in or Create an account to join the conversation.

  • Posts: 33
  • Thank you received: 0
12 years 6 months ago #49792

ok i see... well do you know an easy way to upload the joomla site from a local server environment so i can test it out?

Thanks.

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
12 years 6 months ago #49903

You can use akeeba backup to create a backup from your website and then restore the backup on another server.

Please Log in or Create an account to join the conversation.

  • Posts: 33
  • Thank you received: 0
12 years 6 months ago #50455

Hello,

Ok i managed to put the site up on a live server...

www.kyproszandis.com/dev/index.php

Is it possible to get some help on this? I mean i tried to test the cron it seems that it does not work

I am creating an account, go in, select a piece put my info addrees etc... and then try to pay with Paypal... when the screen is on the Paypal page i cancel everything and when i go back the item says its out of stock. I had to place it back in again manually through the administrator page...

Can you test it out pls?

Thanks for all the help thus far.

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
12 years 6 months ago #50523

Hi,

As I said, please configure again the cron task on your website by following the documentation here:
www.hikashop.com/en/support/documentatio...ashop-cron-task.html

I checked on our end and your website is not registered for the cron task service which means that it wasn't configured properly.

Please Log in or Create an account to join the conversation.

  • Posts: 33
  • Thank you received: 0
12 years 6 months ago #50546

Well i 've triggered the cron task and its still doing that. When the screen is on the Paypal page & i cancel everything when i go back the item says its out of stock.

I had to place it back in again manually through the administrator page...

Also when i am creating a new buyer's profile:

1) the information is a bit squeezed...
2) on the checkout it gives me the option to choose between addresses of two separate users... why does it do that?

Please this is crucial as i need to have this live by next week if possible.

Attachments:
Last edit: 12 years 6 months ago by kyproulis.

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
12 years 6 months ago #50596

Great, now the cron task is configured correctly on your website.

Next step is to publish the auto cancel plugin and configure it with a small frequency like 30 minutes.
Every 30 minutes, it will cancel the created orders which are confirmed.

If, after 1h you don't see that happening, please trouble shoot your cron task as explained at the bottom of the documentation page I gave you and let me know the details.


1. I don't see the information being squeezed. It seems that you found the answer yourself.

2. It's not addresses from two separate users. It's two addresses of the current user. If for example you create a new user, it will only have one address, unless you decided to add a second one during the checkout.

Please Log in or Create an account to join the conversation.

  • Posts: 33
  • Thank you received: 0
12 years 6 months ago #50611

The Hikashop Orders Automatic Cancel Plugin was enabled and i've put 30 mins on the Period... is that what you are talking about?

Well as you can see from the pdf:

1) On the first image the information of the product is out of placement... as if there is a column on the right and they are pushed to the left...
Can i do something for the right column? This only happens when a user is logged in...

2) On the second screen i got in using two different users... don't know why it gave me 2 different addresses one is called testing and the other volunteer ...

3) On the third screen is the order # i got on my e-mail which turns me back on the site... is it possible to fix the name of the product in order not to appear twice?
And can i name the orders the way i want to or is it only automatically?

Thanks.

Attachments:
Last edit: 12 years 6 months ago by kyproulis.

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
12 years 6 months ago #50686

0. Yes.

1. That must come from your template which displays the right area even though there is nothing in it, not HikaShop.

2. Please explain step by step what to do, in order to reproduce the problem with new users.

3. The product name is only displayed once. The other is the product code. If you want to hide it, you can just add that CSS code on your website:
.hikashop_order_product_code{display:none;}

You can change the order number format via the corresponding option of the configuration.

Please Log in or Create an account to join the conversation.

  • Posts: 33
  • Thank you received: 0
12 years 6 months ago #50705

Hello,

1. So it must be something from the specific template's css? I changed the width value from the display>Front-end CSS file but it pushes everything towards the center wehen no one is looged in...

.hikashop_cart_product_name_value{
width:50%;
}

2. I just signed in, chose a product and then signed in again as a different user and there i had 2 different addresses...

3. Ok this is solved...

Thanks.

Last edit: 12 years 6 months ago by kyproulis.

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
12 years 6 months ago #50778

Hi,

1. I don't think that it's a CSS problem in the template but more of a php problem in the index.php file of the template.

2. I cannot reproduce the problem on your website. It's all working great for me.

Please Log in or Create an account to join the conversation.

  • Posts: 33
  • Thank you received: 0
12 years 6 months ago #50781

Hello,

1. Ok any idea what it might be? Attached i have the index.php of the template...

Attachments:
Last edit: 12 years 6 months ago by kyproulis.

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
12 years 6 months ago #50856

Try to add that CSS:
.rt-container .rt-grid-9 {
width: 100% !important;
}

Please Log in or Create an account to join the conversation.

  • Posts: 33
  • Thank you received: 0
12 years 6 months ago #50863

Where should i add this line of code?

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
12 years 6 months ago #50865

In the front end CSS file via the Display tab of the configuration of HikaShop will be fine.

The following user(s) said Thank You: kyproulis

Please Log in or Create an account to join the conversation.

  • Posts: 33
  • Thank you received: 0
12 years 6 months ago #50986

Hi,

Ok it works better now but the Hikashop part was a bit off to the right... i've put an absolute value and its ok...

Is there a possibility to remove the word "each" from the price tag?

Last edit: 12 years 6 months ago by kyproulis.

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
12 years 6 months ago #51103

Yes, any text can be overridden in HikaShop as explained here:
www.hikashop.com/en/download/languages.html#modify

Please Log in or Create an account to join the conversation.

Time to create page: 0.098 seconds
Powered by Kunena Forum