No longer receiving order notification emails

Hi

I can not receive emails when an order has been created so when im out of the office i cannot always know when an order is being made.

- I can receive emails from my site fine
- Users receive confirmation emails of their order

However i do not get any order notifications to my email, my email is correct. Any ideas of the problem?

Many Thanks

Nick

We had similar problem with email addresses that had the same extension as the website address. I had my tech people fix it, but i know they were talking a lot to the hosting company. If you what Nicolas offered does not work let me know, i will dig through files and see what i can find.

Hi guys thanks for your replys

The email is published and the code for the email is below...not sure if its supposed to be like this.


<?php
/**
* @package HikaShop for Joomla!
* @version 1.5.8
* @author hikashop.com
* @copyright (C) 2010-2012 HIKARI SOFTWARE. All rights reserved.
* @license GNU/GPLv3 www.gnu.org/licenses/gpl-3.0.html
*/
defined('_JEXEC') or die('Restricted access');
?>
<?php


Could it be the code? im not sure

many than thanks

If i have to modify my settings with my host, any ideas what settings need to be modify?

Cheers Guys

Hi nicolas

Thats exactly what i was thinking! I never deleted it intentionally maybe by mistake while being a noob.....!! where could i get the code from?

many thanks

Nick

Hi nicolas

Ok so i pasted the code in the email spacefor the text and html versions. Conducted a test but no luck still didnt receive an email when processed an order.

Any suggestions?

Cheers

Thanks

1. Ok when i click the remove customization it refers back to the empty code as the default. The admin order email will not work.

2. When i navigate into the media/com_hikashop/mail/order_admin_notification.html.php and open it the code is full. I pasted this code into the email section and even when this code was in it would not send me a admin notification email.

Hey, my tech guy has a short term memory and cannot remember how he solved the problem. However, all he was able to suggest was to talk to your hosting company...
I know that is lame, and sorry i cannot help anymore. Hope you will get that sorted soon!

Thanks guys for your continued help and support.

Ok so i deactivated the codemirror plugin, processed an order and still no notification email. i contacted the host and they seem stumped, they have asked me what info or settings they should be looking at?

Any ideas guys? new install maybe?

Many Thanks

Ok so the email is published and it seems the default setting is strangely empty.

put in the missing code nothing so i guess my only option is to re-install. If i re-install removing the files stated will that reset my whole hika shop?

I what im saying is will i lose the information i have and need to start over and input and set up the shop as if on a fresh install.

Many Thanks

Ok this is a bit strange

Deleted the media/com_hikashop/mail folder, performed the re install and the email html area is still blank even after the install.

Go into my ftp and the file is as it should be so copy and paste the code in instead but the mail still doesn't send.

Really stuck for ideas now. even copy and pasted code from another email template (in desperation)but that didn't work. wierd thing is it works for other emails from hika shop ie customers order notification

Whats the next step?

many thanks