Return requests and transactions system for customers

Hi,

There is no automated way for that.

You can do it manually: The customer uses your contact form to request that. Then, you cancel the order, and you add a coupon of that value and you give the code to the customer. Or you configure the points system and you add the equivalent in points to the user account's points.

Hi,

We're thinking about some returns function for the future. But we're not clear yet as to how to do it.
The problem is that people want it in different ways.
Some just want a contact button which will link the contact request with the order.
Some will want it to process a refund automatically.
Some will want it to be able to select some products of the order with the request.
Some will want it to create a coupon.
Some will want it to gain points.
Some might want something else.
And then you have to take into account the different combinations of all this.
And thus, having something automatic that you can configure to handle the different cases gets tricky really rapidly.

Hello,

Which points are you talking about exactely ?

Regards,

Hi,

You can use such code :

<?php $user = hikashop_loadUser(true);
echo $user->user_points; ?>

Hi,

No it's still on our todo list.
As I said 3 years ago, different merchants will want to handle returns differently so it's not easy to have a one size fit all solution.
Also, we worked on other things that were more requested, more concrete, or for which someone paid us to work on.