PayPal Questions

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10 years 10 months ago #137905

-- url of the page with the problem -- : the-authors-club.com
-- HikaShop version -- : HikaMarket Multivendor: 1.3.1
-- Joomla version -- : 32.1
-- PHP version -- : 5.3.27
-- Browser(s) name and version -- : Internett Explorer 9
-- Error-message(debug-mod must be tuned on) -- : Error_message

I have two problems:

  1. When a customer pays for an eBook on our website, PayPal sends an invalid payment message to us.
    It reads: "A paypal notification was refused because the response from the paypal server was invalid

    Check the documentation concerning this issue at www.hikashop.com/index.php?option=com_up...rror#invalidresponse
    This notification was for the order B6D1X8 on the website the-authors-club.com/
    You can access the order details directly by clicking on the link below after logging in your back end:
    the-authors-club.com/administrator/index...sk=edit&order_id=618 "

    We have IPN turned on in PayPal and nothing's been changed in our configuration. We're using the standard PayPal plugin. Why aren't payments being confirmed?
  2. The second question has to do with payments to our vendors. In the Taxes and Fees optiion of HikaMarket configuration, it's set to "Fee" and 70% because we pay our vendors 70%. However, when I click on the order and the "Pay" button to pay the vendor, it creates an order for the amount he should receive as commisision. I choose PayPal as the method. How can I correct this?

Thank you.

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10 years 10 months ago #137906

Hi,

Which exact paypal plugin are you using ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 10 months ago #137914

It's the HikaShop PayPal payment plugin. I started using it again because I didn't want to use adaptive payments. I want the customer to pay us, then we turn around and pay the vendor his share (70%).

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10 years 10 months ago #137919

Hi,

In order to know why the paypal response is invalid, we have to know more about the notification message.
Please check that your paypal callback url (in your paypal account) is right pointing to the "paypal" plugin and not the "paypaladaptive" one.
You might see more details in the order history or in the payment log.

About the commission, I do not understand your problem. You said that the created order have the amount that the vendor should receive as commission so where is the problem ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 10 months ago #137930

These are the settings for IPN in my PayPal account:
Notification URL: the-authors-club.com
Message delivery: Enabled

Is this what you mean for PayPal Callback URL? How can I determine which plugin it points to? I can't tell in my order history.

As for payments to my vendors, when I click on the "Pay" button and choose PayPal, I don't see the transaction in my PayPal account. HikaMarket is saying that the vendor has been paid, but the transaction isn't going to PayPal to actually pay him.

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10 years 10 months ago #137955

Hi,

Please check your Paypal IPN url, like we said several times in this thread: www.hikashop.com/forum/22-market-bug-rep...market.html?start=20

For the vendor payment, are you sure that your vendor have a paypal email right configured ?
If HikaMarket does not find his paypal email, it won't redirect you to the paypal website. It could explain why it just created the order.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 10 months ago #137969

Hi,
I found this in my files: the-authors-club.com/index.php?option=co...pl=component&lang=en

I need to change it to point to the non-adaptive PayPal plugin, though. What do I need to change?

As for payment to vendors, it's supposed to create an order?

Thanks.

Last edit: 10 years 10 months ago by southga1974.

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10 years 10 months ago #138060

I think I have the payments to vendors fixed.

I found some URL you gave me a while back, but it's for adaptive payments. Do I need to use PayPal IPN for the regular plugin, too? If so, what should the URL be? I have this: the-authors-club.com/index.php?option=co...pl=component&lang=en .

Since you gave me this, we now have SSL on our site, so I assume that i would need to change it to https:// ?

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10 years 10 months ago #138087

Hi,

You can use the https yes.
I tested your url and it looks like it works well. Some time there is a script which create a redirection and finally does not allow Paypal to validate correctly the order.

https://the-authors-club.com/index.php?option=com_hikashop&ctrl=checkout&task=notify&notif_payment=paypal&tmpl=component&lang=en

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
Last edit: 10 years 10 months ago by Jerome. Reason: fix

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10 years 10 months ago #138091

Is this for the PayPal plugin or the PayPal adaptive plugin?

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10 years 10 months ago #138092

Hi,

You're right. I fixed my previous post in order to have the good URL for the IPN.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 10 months ago #138132

I'll give that a try. Thanks!

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10 years 10 months ago #138278

Hi,

I'm still receiving the invalid response when someone places an order:
Hello,
A paypal notification was refused because the response from the paypal server was invalid

Check the documentation concerning this issue at www.hikashop.com/index.php?option=com_up...rror#invalidresponse
This notification was for the order B6E2A1 on the website the-authors-club.com/
You can access the order details directly by clicking on the link below after logging in your back end:
the-authors-club.com/administrator/index...sk=edit&order_id=621

I have the IPN URL correct in my PayPal settings and I know that orders are going to PayPal. But for some reason, PayPal can't send the validation back to our website. What else can I try? I had to manually confirm this order.

Thanks.

Last edit: 10 years 10 months ago by southga1974.

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10 years 10 months ago #138284

Hi,

The best is that you activate the debug mode.
It will add some debug traces in your order history and in the payment log.
At this moment you will have more details about : why you have an invalid response.
Because as you can imagine, without any information, we can't help you to solve the problem.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 10 months ago #138307

When I put the PayPal plugin in Debug mode and then tried to check out, it told me that no payment methods were found. I have the PayPal plugin enabled, though.

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10 years 10 months ago #138308

Having the debug mode on or off doesn't change the display behavior of the plugin on the checkout. It must come from something else.

The following user(s) said Thank You: southga1974

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10 years 10 months ago #138320

Access levels for the PayPal plugin were set to "custom" instead of "all" so I reset them to "all." Now I see my payment method. Do you think that may help the previous issue, too?

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10 years 10 months ago #138321

Hi,

The ACL does not influence the IPN system.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 10 months ago #138405

I have debug on. Where can I find the payment log to see what's wrong?

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10 years 10 months ago #138409

Hi,

In the HikaShop configuration, you have a payment log option with a button to open it.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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