Cannot pay vendor

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9 years 3 months ago #209421

-- HikaShop version -- : 2.5.0
-- HikaMarket version -- : 1.6.5
-- Joomla version -- : 3.4.1
-- PHP version -- : 5.3.27
-- Error-message(debug-mod must be tuned on) -- : No error message

Hi,

One of my vendors requests a payment. When I want to view his orders to make the payment I have a problem. Screenshot is attached. There is no payment button visible and the 'see all' buttons do not work as expected.
What can I do to solve this?

Thanks

Sjaak

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9 years 3 months ago #209428

Hi,

I'll see why the buttons are not working properly with Internet Explorer.
About the payment button, I can see it in the screenshot, it is the first button in the toolbar.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 3 months ago #209432

Thanks for your always quick reply,

Sorry about that. I indeed completely overlooked the pay button. Wasn't that somewhere else in the past?
Well. Pushing that button opens a page showing all the orders I need to pay. In this case I need to choose manual payment. Orders to pay are checked and then? How to complete this action? There's no 'confirm button' or something alike. If I push the pay button again I get a white screen. Nothing happens further on. After payment I need to 'clear' the list of unpaid orders so my vendor has a clean sheet.

Am I doing something wrong?

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9 years 3 months ago #209436

Hi,

I'm not able to reproduce the fatal error (the white screen), I tried with different modes but each time the payment is made.
Can you please change temporally the "error reporting level" to "maximum" in your Joomla global configuration and then re-test the payment ? It should display you the PHP Fatal error instead of the white page.

Otherwise yes, the "pay" button always been at that place (in the toolbar).
Since HikaMarket 1.6 the "pay" button is also display in the vendor listing ; which allow to pay multiple vendors in the same time.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 3 months ago #209464

Hi Jerome,

Even with error reports set to maximum I get the white screen. No errors reported.

Sjaak

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9 years 3 months ago #209468

Hi,

And in your PHP error log ?

Do you think it will be possible to have an access to your backend in order to perform a little test ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 3 months ago #209475

Hi Jerome,

Yes you can. I sent you an email

Sjaak

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9 years 3 months ago #209502

Hi,

Thanks for the access.
It looks like the payment processing is done partially but there is a PHP fatal error in the HikaShop order class, when saving the "vendorpayment" order.

Without the information from the PHP error log it will be more than complicated to find the problem.
I have uploaded several HikaMarket packages in order to see the debug trace and I found that the it stopped when HikaMarket is calling the HikaShop order class to create the "vendorpayment".
We can also see that the order is stored in the database ; so it should be an issue after the order saving ; maybe regarding the email, maybe regarding the trigger "onAfterOrderSave".
I didn't see special plugin ; I didn't see any mass-action for the orders. ; I tried to unpublished the HikaMarket order notification email.. I'm currently out of idea and debugging with the Joomla installer is not very friendly.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 3 months ago #209635

Hi Jerome,

Thanks for looking into this. That it can't be solved is a bit disappointing. Can someone of the HSteam look at it and see if it can be fixed.

I seem to have strange behaviour in Hikashop on more issues that can't be solved. Look at the 'product page layout messed up' topic.
Something really strange is going on in my situation.

Sjaak

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9 years 3 months ago #209641

Hi,

We can take a look but we will need some access in order to modify the files directly, but...

The most important point is to access to the PHP error log.
I'm quite sure that there is an error which should be display somewhere ; the page return code is "500" which mean that there is an error but we have to know that error otherwise it's meaningless.
If we can't have information about the error, we won't be able to perform any debug or test ; it is the basic required if we want to work properly without becoming insane.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 1 month ago #217276

Hi,

I fixed an issue in your website and I finally saw that you may have an error with the HikaShop order creation email.
Because it's not possible to see the PHP error message and that we do not have any access to the PHP error log ; I can't fix the issue.
What I temporally do, is to deactivate the order creation notification email for the vendor payments.

Thanks to that, you can process the payments in the backend.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 1 month ago #217522

Hi Jerome,

Thanks for the effort.
I did provide FTP access and access to the PLESK environment, didn't I? So why can't you view the Errorlog files?
Is something missing?

Sjaak

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9 years 1 month ago #217523

Hi,

The FTP allow to see the web server logs but not the PHP error log.
About Plesk, I don't understand Dutch, but I tried to find the PHP error log, without success ; I just find the web server logs (which does not contains any details about PHP messages).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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