Order file uploads not saved

Hi,

I have tried to allow my customers to place and order and attach an uploaded file. The order completes but there is never any mention of the file in the backend. I have checked the media safe folder and nothing. Isn't the backend order meant to show an attached file?

Luke

Hi,

The uploaded file can be found in the backend, in the order form. I you added the custom field to upload on a product, then you will find the file in the product listing.
If the custom field is in the checkout, then you will find the file in the additional informations.

Hi Xavier,

Thanks for your reply. Unfortunately I am still not seeing it. To test this myself I attempted to process an order at my website notascratch.com/custom-4-4s/product/98-custom-photo . I have uploaded a file and added in some details - the question "does this show?". I took the order through to the Paypal payment page, ensuring that the order was placed.

If you look at the attachments you will see that the email notes the details question but not the file upload. The backend of the order shows neither.

Can you advise please? I have customer orders in the backend arriving without uploads and details - I then have to email them and request they send via email, which is unprofessional. I use Hikashop Business version.

Thanks,
Luke

Hi,

Sorry, that's not happening. I have created an order and seen it through to confirmed status, even transferring the money. I can verify that the confirmed order email to the customer shows that the file is attached BUT it links to a wrong location. AND the backend for the admin does not show anything about either the details or the upload. Please check the attachments.

It doesn't work. Please help.

Luke

Hi,

The URL is notascratch.com/custom-4-4s/order/downlo...Zmx5MV9sYXJnZS5qcGc=

Luke

Hi,

Thanks for continuing to help.

So, it seems like the image is viewable from the email, since it will download it as an administrator. But are you confirming that it isn't available in the backend, as attached to the order? You recall the screenshot I provided didn't show it.

Luke

Hello, I am having a very similar issue. We updated to the latest release of Hikashop Business and now the email links to the custom file upload field doesn't work, it takes me to the frontend of our website showing a summary of orders, rather than downloading the uploaded file. website is www.quickcheapprint.co.nz . Would you be able to check whats going wrong for me? the URL link in the admin notification email looks like this: quickcheapprint.co.nz/index.php/posters/...ODUyOTI5MzI0LmpwZw==

Help please...

Hi,

Thanks to give us a screenshot of your custom field configuration, we will try to reproduce the problem on our end.
When you try to download, is your session still valid on the browser ? Or you have to re-connect to the website ?

Hi Xavier, here is the screenshot of our custom field config. The strange thing is that whilst we were on 2.2 Hikashop it was working good and those older confirmation emails still have the link that works. Since we are on 2.2.2, it now doesn't work like it did.

I have just done some more testing, and if you log in as the user who placed the order, you can access the file using the link in the email. Screenshot attached of the email we are clicking the link in. Let me know if you need any other details to help, I can give you login if you need it.

Thanks

Hi,

So when logged in, it's working fine.
But if you are not logged in, it display the orders and nothing else which can say to the customer that he has to be connected in order to download the file.
I have added this issue on our todo list, we will correct that for a future release.

Hi,
Can you edit the file : "\media\com_hikashop\mail\order_admin_notification.preload.php"
and change the line :

echo $sep . $fieldsClass->trans($oneExtraField->field_realname).' : '.$fieldsClass->show($oneExtraField, $data->order->$fieldName);

echo $sep . $fieldsClass->trans($oneExtraField->field_realname).' : '.$fieldsClass->show($oneExtraField, $data->order->$fieldName,'admin_email');

Hi Xavier,

Not quite, it only works if you are logged in as the user who made the order and uploaded the file. This is no good because the file is part of the order, and we (as administrators) then need to access that file by clicking on the link in the confirmation email which currently just takes us to an order summary list (as in my screenshot in the post above), it doesn't download the file...

Hello Mohamed, I just tried that code mod and it didn't seem to alter anything. I tried it without logging in and also with logging in as administrator to the front end, and also the backend. What do you think is happening?

Could someone give us some help with this issue please, its very frustrating...

Jerome, we are in New Zealand so had no idea about a day off, sorry to pressure you. I did make a new order but it didn't make any difference.

Thanks