Can't add to cart

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11 years 6 months ago #104203

I have made an upgrade from joomla 1.5 to 2.5
And copy all the tables from hikashop from the old joomla.
Then, i upgrade hikashop to the lastest release 2.1.3
All seems to be working but when i click to add a product to cart, nothing happens.
The product doesn't add to cart :/

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11 years 6 months ago #104220

Hi,

Do you have a link to your store or more information ?
I think something has been forgotten during the upgrade, but it is quite difficult to say what like that.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 6 months ago #104228

www.minhohosting.com/index.php/catalogo-de-produtos

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11 years 6 months ago #104229

My hikashop subscription is attached to geopt.org but this is a temporary site for testing before we upgrade the geopt.org

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11 years 6 months ago #104237

Hi,

Do you have the joomla cache activated ? Or the system cache plugin ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 6 months ago #104239

All disable.
Joomla cache plugin OFF.
Global configuration/System/Cache OFF
Global configuration/System/Session Handler None

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11 years 6 months ago #104253

Please turn on the debug mode and the error reporting options of the joomla configuration and try again.

Do you get some errors now ?

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11 years 6 months ago #104284

nicolas wrote: Please turn on the debug mode and the error reporting options of the joomla configuration and try again.

Do you get some errors now ?


Debug ON and Error Reporting to Developer

No errors, same problem

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11 years 6 months ago #104328

Hi,

Thanks to give us a backend access and a ftp one too in order to debug your problem.
You can send it via pm.

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11 years 6 months ago #104343

Xavier wrote: Hi,

Thanks to give us a backend access and a ftp one too in order to debug your problem.
You can send it via pm.


Message Sent

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11 years 6 months ago #104764

Hi,

You configuration seems to be ok, I need the ftp access too.

Thanks to give us a backend access and a ftp one too in order to debug your problem.

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11 years 6 months ago #104774

Xavier wrote: Hi,

You configuration seems to be ok, I need the ftp access too.

Thanks to give us a backend access and a ftp one too in order to debug your problem.


PM sent.
Thank you for your help

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11 years 6 months ago #104794

Sorry but I have a 530 error login failed with the given ftp access.

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11 years 6 months ago #104814

Xavier wrote: Sorry but I have a 530 error login failed with the given ftp access.

I'm sorry.
The username is This email address is being protected from spambots. You need JavaScript enabled to view it.

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11 years 6 months ago #104973

Any news?

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11 years 6 months ago #105022

Hi,

I check your files and your store. I see some strange things in the backend.
When I save a product, his prices are duplicated.
If I remove all prices for a product (which contains only duplicated prices) and after that, resave the product with the correct price. I got a database error.

When HikaShop try to create the cart in the database and insert the product in the cart, it results an error, the insertion failed.
That's why it is not possible for HikaShop to add a product to the cart.

I don't know how you made your migration, but I think some database tables are not up-to-date or have been corrupted with some incorrect data.
What have you done for your migration ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 6 months ago #105044

Copy Old tables To the new database and run upgrade of hikashop.
Do you think i should try To do it again?

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11 years 6 months ago #105101

Even if i create a new article the sql insert is not complete :S
INSERT IGNORE INTO `furk8_hikashop_product` ( `product_name`,`product_url`,`product_meta_description`,`product_keywords`,`product_page_title`,`product_alias`,`product_canonical`,`product_code`,`product_tax_id`,`product_manufacturer_id`,`product_layout`,`product_quantity`,`product_min_per_order`,`product_max_per_order`,`product_sale_start`,`product_sale_end`,`product_msrp`,`product_weight`,`product_weight_unit`,`product_length`,`product_width`,`product_dimension_unit`,`product_height`,`product_published`,`product_type`,`product_description`,`product_modified`,`product_created` )
VALUES ( 'xxx','','','','','','','xxx','11','0','','-1','0','0','','','','','kg','','','m','','1','main','<p>xxx</p>','1368961781','1368961781'

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11 years 6 months ago #105103

it saves in the database but the product id=0

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11 years 6 months ago #105108

Hi,

The product_id can't be 0 by definition of the database.
Your database schema are broken. The product_id is a unique identifier with "auto increment", so the id will grow up and it is not possible, by definition to have "0".
Are you sure you have right copy or rename your tables ?

Best is having same HikaShop version installed in both sites and copy the data from the first one to the second.
SQL structure has to be preserved (and the database can change between HikaShop version, so the same version has to be installed in both sites).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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