Shipping suddenly not showing

I've configured the UPS Shipping and everything seemed to work fine, however, today when going to checkout I'm getting the message "No shipping method found".

This is really odd... when I look at System->Shipping Methods I see UPS there, and it's published. Any clues to what might be going on, or some things I should double-check?

Thanks for the help... we are getting close to launching this site!

Hi Jerome,

No UPS Restrictions are being set. I think I figured it out, it's only happening on a particular product. We are investigating. Thanks for the information!

Jerome wrote: Hi,

What is your UPS configuration ? Are you sure that the account you're using have a valid US address for the shipping ? Did you set some shipping restrictions ?

Regards,

Actually Jerome, I may need some assistance after all... it seems like one product is allowing shipping to work, but the rest are not. Could it be some sort of category setting that is not allowing shipping, or are their particular things I should be looking for in a product config to make sure shipping works?

Jerome wrote: Hi,

What is your UPS configuration ? Are you sure that the account you're using have a valid US address for the shipping ? Did you set some shipping restrictions ?

Regards,

Hello,
If you're having that issue with only one of your products, your issue can be coming from :
- Your product weight/dimensions
- Your product warehouse

Both can be checked through your product configuration page.

Also, following each step of the "Shipping methods" section of the FAQ can be a good thing to do :
www.hikashop.com/support/faq.html#ship

Mohamed, thank you! This put me on the right track. If I set the dimensions of the product that does not work with shipping to the one that does work with shipping, they both work. However, I'm not understanding why dimensions can cause the UPS shipping not to work.

The product that works has dimensions of: 31.000 x 29.500 x 38.100
The product that does not work is: 47.500 x 41.100 x 20.300

Is there a setting somewhere for maximum dimensions?

Thanks!

Charles

Mohamed Thelji wrote: Hello,
If you're having that issue with only one of your products, your issue can be coming from :
- Your product weight/dimensions
- Your product warehouse

Both can be checked through your product configuration page.

Also, following each step of the "Shipping methods" section of the FAQ can be a good thing to do :
www.hikashop.com/support/faq.html#ship

Hello Charles,

The product that works has dimensions of: 31.000 x 29.500 x 38.100
The product that does not work is: 47.500 x 41.100 x 20.300

Is there a setting somewhere for maximum dimensions?

Yikes, it's the dimension restriction that is causing the failure. Is this a restriction by UPS or a restriction imposed by HikaShop? Any way to fix? I'm assuming I could do some alternate flat rate shipping for that specific product perhaps?

Mohamed Thelji wrote: Hello Charles,

The product that works has dimensions of: 31.000 x 29.500 x 38.100
The product that does not work is: 47.500 x 41.100 x 20.300

Is there a setting somewhere for maximum dimensions?

Yes there is a dimension restriction of 419 cm. The dimension can be calculated like this Length + 2x Width + 2x Height.

Hi,
This restriction is imposed by UPS :

Packages can be up to 150 lbs.
Packages can be up to 165 inches in length and girth combined.
Packages can be up to 108 inches in length.
Packages with a large size-to-weight ratio require special pricing and dimensional weight calculations.