Could not instantiate mail function

-- HikaShop version -- : 2.6.3
-- Joomla version -- : 3.5.1
-- PHP version -- : 5.5.32

Hello Nick, and everyone else,

this problem shows today, and i know that lots of people ask this question and you have recommended to do the correct settings on global configurations, and I did take a look and was correct , i even did a test email and i have received , then i contact the hosting company and they confirms the logs and the settings all correct, then i contact Joomla support and the results, im not sure where i have to go from here
, could you please help? and if the only answer is go to the global configurations then you really dont have to reply to this topic, again the issue something else has nothing to do with global configurations or the hosting company,
Thanks

Hello,

HikaShop uses the standard joomla email sending functions. If you have a problem only on ONE email, it means that the problem is the content of the email.
What you should try also is to send an email via the interface in sales when changing an order information. Does that work ? If yes, then, the problem is really the content of the order creation notification.
It could also be that your hosting company doesn't allow you to send more than one email per thread and at the end of the checkout, two emails are sent (1 to the customer and 1 to the vendor). So you might want to check on that with your hosting company.

could you please help? and if the only answer is go to the global configurations then you really dont have to reply to this topic, again the issue something else has nothing to do with global configurations or the hosting company,

what really happen Mohammed is when i put an order click finish , it will bring that screen that has an error, then go to paypal after that, however the problem that i dont receive email that says order created as a person put the order also the owner did not receive order, however, im thinking to do the following you can give me HINT, i will change the email to be one of the domain email instead using gmail, and lets see that will fix it or not, thanks, If it success i will put a post here too, Thanks again

I agree with you, you are 100% right, I noticed when i use my email that also hosted by the same host, all works perfect, then when i change the email to my client email which is gmail it did not work, then I created another email ** This email address is being protected from spambots. You need JavaScript enabled to view it. which is support by hikashop it also the error came back, then i called the hosting company and discus with them the issue let them also try the website, so the engineer mention there is another email some where saved in hikashop which is This email address is being protected from spambots. You need JavaScript enabled to view it. , and I do remember that i created this email long time then i have removed it, so making the long story short, i recreated this email and put it in the hikashop email and all works fine, again thank you, I will post a better details on monday, just last information usually i develop the website first in something like dev.myclientdomain.com then when al done i use akeeba backup to move it to myclientdomain.com, i should i delete the dev folder and the database i think that also cause an error, thanks
Sammy

Hi,

I have a similar problem but with a multi language site.

The issue is that I receive all emails perfectly in french but not in english.

I tested with some payment methods in english, like paypal, epay, bank transfert, collect on delivery, and sometimes I get the "could not instantiate mail fonction" warning.

The commands and the emails are well created in HIkASHOP (see attached files).

What is the problem ?

Here is the site link : netweb3d.com/mauritiusproducts/en/catego...ory/25-tea-mauritius

Best regards.

Hi,

I asked to my hosting company and it was a problem about DKIM key.

And about the notification emails, I have a strange issue with the emails send towards vendor : a mix of french and english words, and order number not displayed (see attached files).

How can it be fixed ?

Thank's

Hi,

I installed the package, but I have the same issues.

Best regards.

Hi,

Were you able to access the bakend ?

Did you find anything about the issue with the sent emails towards vendor ?

Best regards.