Missing rows in backend Product/Categories

  • Posts: 85
  • Thank you received: 0
8 years 1 month ago #250832

-- HikaShop version -- : 2.6.4

After when I upload ~140 vendor, it seems the list of the categories has bugged.

If I click the Product/Categories the Brand always opened and the child categories of fegyernepper webshop only display one subcategory instead the six what is there.

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 26158
  • Thank you received: 4028
  • MODERATOR
8 years 1 month ago #250836

Hi,

Here the documentation page to know more about what is a vendor :
www.hikashop.com/support/documentation/1...or-presentation.html

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 85
  • Thank you received: 0
8 years 1 month ago #250913

I read your link and I used a vendor in a wrong context and I used vendor instead Brand.

But on the printscreen my observe is real. I always see the Brands in open state like the attached picture and there is missing rows from the tree structure like my previous post.

Attachments:
Last edit: 8 years 1 month ago by palee3.

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
8 years 1 month ago #250946

Hi,

You might have a problem with the category data in your database.
Try clicking on the "check database" button of the HikaShop configuration and then the "rebuild" button of the categories listing.

Please Log in or Create an account to join the conversation.

  • Posts: 85
  • Thank you received: 0
8 years 1 month ago #251000

Unfoutunately this not helped. The Check was OK and grren everywhere and the rebuild has not affect.

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
8 years 1 month ago #251035

Hi,

Then please provide a backend access along with a link to this thread through our contact form so that we can have a deeper look at the issue.
www.hikashop.com/support/contact-us.html

Please Log in or Create an account to join the conversation.

  • Posts: 85
  • Thank you received: 0
8 years 1 month ago #251189

I wrote an email with the cradentials. Thank you.

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
8 years 1 month ago #251274

Hi,

I see the problem.
It seems to be linked to the fact that your product categories are not under the "product categories" category but directly under the root category and that's not normal. I've changed that for you and it's working fine now.

Please Log in or Create an account to join the conversation.

  • Posts: 85
  • Thank you received: 0
8 years 1 month ago #251277

Hi,

Thank you.

Please Log in or Create an account to join the conversation.

Time to create page: 0.054 seconds
Powered by Kunena Forum