-- HikaShop version -- : 3.0.1
Hi
If a payment fails, e.g. due to wrong payment details (payment rejected), then hikashop sends out a notification mail, that the order is cancelled.
This can be pretty confusing for the customer.
Consider this:
User creates a new order
checks out and is directed to payment gateway - mail is sent, order created
user fills out wrong card details - mail is sent, order is cancelled
user corrects the error - mail is sent, order is paid
The problem is, user is confused by the mail about order being cancelled, so they call and we have to check and tell them all is ok.
This happens even though I've disabled Order cancel mail (Order status notification is enabled).
So to prevent order cancel mail, I also have to disable all other Order status notification mails.
Can this be fixed?
Thanks