Product quantity

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7 years 5 months ago #272019

-- HikaShop version -- : 1705151656]

Hi,

I am not sure should be it be like that by default but we noticed that if you have order cancelled and manually change it to confirmed product stock isn't removed? We had few orders which we cancelled as not paid and later buyer paid for it so we changed it to confirmed. Now found that these products have wrong stock....

Many thanks

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7 years 5 months ago #272023

Hello,

Please provide details about your order statuses configuration.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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7 years 5 months ago #272064

Hi,

Where is nothing special. It is all by default. Stock removed on created. Stock added back on cancelled.

Thanks

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7 years 5 months ago #272066

Hi,

The stock is only changed automatically in normal operations. When going from the created status to a confirmed/shipped status, or when going from confirmed/shipped to cancelled/refunded.
For strange operations like from cancelled to confirmed, the system doesn't change the stock as it is not a normal operation and he doesn't know what you want to do. So it's up to you to change the stock manually if necessary in that case.

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7 years 5 months ago #272114

Hi,

Ok,thanks. I didn't know how it should work so I tho will give a try here.

Thanks

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