All currency rates are set to 1.00000 ???

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13 years 7 months ago #13960

Hello

I have Hikashop essential and have set up a cron.
I have enabled the currencies we wish to use, but..
All currency rates are set to 1.00000 ??

Any ideas

Cheers

Ren

Last edit: 13 years 7 months ago by ren.

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13 years 7 months ago #13964

Hi,

First, could you go in your currencies listing and click on the "udpate rates" button ? Does it works ? If it works, that means that the problem comes from the setup of the cron. If it doesn't, you should see an error message with more information.

If the cron task is not working, we have some documentation on that which will help you find the problem: www.hikashop.com/en/support/documentatio...ashop-cron-task.html

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13 years 7 months ago #13965

Hi

Thanks for the quick response...
Either Im missing something, or there isnt an 'udpate rates' button??
Where is it supposed to be? Im in the Currencies list page.. but I dont see any button!

Cheers

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13 years 7 months ago #13967

Right then.

Thanks again, I have just looked on the help, and can see where the update rates button should be.. unfortunately, there is definitely no button on my page??
very odd..

can send you the login details if you want.

Cheers again

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13 years 7 months ago #13971

Hi

I have attached a screenshot of my currency list view.. as you can see, no 'update rates' button.
I hope you can help.

R

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13 years 7 months ago #13972

Ah yes, that's it ! The currency rates update functionality is only available in the Business edition.
That explains why you don't see it on your end since you're using the Essential edition.

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13 years 7 months ago #13973

oh dear!... does that mean that the currency converter doesn't work at all on essential version?
Ive checked the cron, and that is working fine... so it seems a bit silly not having currency rates if you can have a cron to update stuff...

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13 years 7 months ago #13974

The cron task is a general feature which can be used for currency updates and other stuff. Some users use it to automatically import CSV files with new prices/quantities and thus don't require the Business edition. We will also add other features in the future in HikaShop which will be in the Essential edition and will require the cron task.

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13 years 7 months ago #13975

Thanks...
Right, ok..

I'm a bit confused... So I have to set the rates manually, by just adding the correct rate in the field? but surely they change quite frequently, no?

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13 years 7 months ago #13979

The currencies rate change every second the markets are open. Our rates auto update plugin updates them once a day as the ECB feed we're using is only updated once a day.
Some people prefer to set the rates manually in their shop and update them only once in a while. It depends on your needs... If you don't publish the currencies but just make them displayable, it allows you to display to your users a rough estimate of what their bank will charge them when purchasing your products that you sell in your own currency.

For example, on our website, we have only the USD and EUR published. So our users can only pay in EUR or USD. We also have other currencies displayable so that we can show an estimate of the prices. That doesn't mean that a japanese cannot pay on our website. It just means that the transaction will be in EUR and that his bank will charge him the conversion fees (in that case the conversion rate on your website doesn't need to be really accurate). On the other end, when someone pays in USD, our own bank charges us conversion fees (so we need to keep the rate up to date on our website to reduce the difference between what we charge and what we really get)

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13 years 7 months ago #13980

Thanks for the detailed reply...
but, sorry for my ignorance, So, the 'rates auto update plugin' is the plugin that is not available for us to use on the essential version... ?
And I understand the bits about users being able to buy anyway, as long as they are published etc..
basically you are saying that unless we have the business version, we have to add the rates manually?

I guess there are many sites to get this info from?

Thanks for your patience on this... Im a designer, and have no idea, or indeed any care about currency rates and 'the market'.. its all gobbldygoop to me :-)

By the way, Hikashop is great! .. apart from maybe this rates thing :-)

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13 years 7 months ago #13983

Yes, unless you have the Business edition, you need to enter the rates manually.

You can get the rates of the main currencies on that page: www.ecb.int/stats/exchange/eurofxref/html/index.en.html

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13 years 1 month ago #26866

Hi Nicolas,

With the currency calculator, am I right in saying that when a currency is published, the shopper can pay in their own currency, instead of AUD?

Should I just have AUD published, and just display the other currencies to give a round about idea of the conversion rates to the user?

Thanks! :)

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13 years 1 month ago #26874

Indeed. When the currency is displayed, the user can select it and see the prices in his currency, but when reaching the checkout, it is changed back automatically to the main currency. only when the currency is published (or is the main currency) can the user pay with it.

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13 years 1 month ago #26875

Awesome, thanks so much :)

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13 years 2 weeks ago #29329

Hi Nicolas,

Is it possible to remove the attached warning? It confuses my customers: [img] Maybe in languages? Thanks :) [img]http://www.hikashop.com/media/kunena/attachments/legacy/images/currency.JPG

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13 years 2 weeks ago #29337

Hi,

The message can be changed via the translations edition yes: www.hikashop.com/en/download/languages.html#modify
However, I think that you will still have the blue area if you empty the message.

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13 years 2 weeks ago #29444

Thanks! :)

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9 years 9 months ago #189279

"Update rates" works for me.
But I want it to be done automatically every 1 hour.

I am getting error "Error triggering your website on the url: sofasurmesure.com/index.php?option=com_h...&ctrl=cron&no_html=1 " when I edit and save the default cron job on url mysite.com/index.php?option=com_hikashop&ctrl=cron
The currency auto update "Currency rates refresh frequency" is set hourly.
If I load the url " mysite.com/index.php?option=com_hikashop&ctrl=cron " in browser I get
"HikaShop Triggered at 02 February 2015 10:40
The system won't be triggered before 02 February 2015 10:49"

Last edit: 9 years 9 months ago by magickarle.

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9 years 9 months ago #189288

Hi,

Please check that documentation page which give a lot of useful indications.
www.hikashop.com/support/support/documen...ashop-cron-task.html

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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