Shipping question

  • Posts: 82
  • Thank you received: 1
13 years 4 months ago #21761

Need to set up shipping as follows:

less than $50 - $8.95 shipping
over $50 - Free shipping

I got this to work on individual items. But if the the TOTAL order is more than $50, it still charges $8.95 if there is an item under $50 in the cart.

Last edit: 13 years 4 months ago by FreshIdeas.

Please Log in or Create an account to join the conversation.

  • Posts: 82868
  • Thank you received: 13376
  • MODERATOR
13 years 4 months ago #21769

The limitations on manual shipping methods are ALWAYS for the whole order, not for one item so I don't see how that would not work...

Please Log in or Create an account to join the conversation.

  • Posts: 66
  • Thank you received: 0
13 years 4 months ago #21780

Nicolas,

I am having same problem, I've tried a few options and it seems that if the minimum delivery is any more than 0.00 then the shipping rule will not work, I've just installed the program yesterday so could this be somethng to do with a new update? please help :unsure:

Last edit: 13 years 4 months ago by luizarios.

Please Log in or Create an account to join the conversation.

  • Posts: 82
  • Thank you received: 1
13 years 4 months ago #21782

I must be doing something wrong, as it doesn't matter if an item is over $50.01, it still assigns shipping.

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 66
  • Thank you received: 0
13 years 4 months ago #21786

Freshideas, I don't know for sure what's happening but I get the same thing as you do.

If you set the minimum shipping to 0 then it should work but any rule where the minimum shipping is over 0 is not working, in your print screen your minimum shipping is 50.01 and that's why that shipping rule does not work. Hopefully some admin will come and help as I think it is a new bug :(

Please Log in or Create an account to join the conversation.

  • Posts: 82868
  • Thank you received: 13376
  • MODERATOR
13 years 4 months ago #21787

Could you please post a screenshot of your other shipping method configuration and and of the checkout page when you have that problem ?

Please Log in or Create an account to join the conversation.

  • Posts: 82
  • Thank you received: 1
13 years 4 months ago #21788

Here is the $8.95 shipping and the checkout screen.

Attachments:
Last edit: 13 years 4 months ago by FreshIdeas.

Please Log in or Create an account to join the conversation.

  • Posts: 82868
  • Thank you received: 13376
  • MODERATOR
13 years 4 months ago #21789

I don't see the shipping view on your checkout screenshot. That would explain the problem.Do you have the shipping view on your checkout workflow ?

Please Log in or Create an account to join the conversation.

  • Posts: 66
  • Thank you received: 0
13 years 4 months ago #21791

Hi, please find my post screens too. firs shippping rule is for shiiping from 0-20, second is from 20.01-100. second rule does nto work because the minimum price is not zero (minimum price is 20.01)



Attachments:
Last edit: 13 years 4 months ago by luizarios.

Please Log in or Create an account to join the conversation.

  • Posts: 66
  • Thank you received: 0
13 years 4 months ago #21792

Hello, I have the shipping view on mine but still doesn't work. Also, I am using a fresh joomla installation, just put yesterday with the default template therefore it can't be anything with the template or joomla configurations... as I said, if I change the price of the second shipping option to zero then it will work, please see printscreen bellow where I changed the options from 20.01 minimum order to zero and this time it appears on the check out page, only problem is it shows both the delviery option and no customer in their right mind would pick the expensiver delivery. I repeat there is something wrong with the minimum price..


Attachments:
Last edit: 13 years 4 months ago by luizarios.

Please Log in or Create an account to join the conversation.

  • Posts: 66
  • Thank you received: 0
13 years 4 months ago #21793

Fresh ideas, could you try to change the minimum price from 50.01 to 0.00 and see what happens?

thanks

Please Log in or Create an account to join the conversation.

  • Posts: 82868
  • Thank you received: 13376
  • MODERATOR
13 years 4 months ago #21798

Please note that price restrictions of shipping methods are only calculated based on the price of non virtual goods (goods with a weight) unless you turn on the option "include virtual product prices". I suppose that your products have a weight of 0 so they are all considered as virtual. So the price of non virtual goods on your checkout is 0 which is why it only display the first shipping method.

Please Log in or Create an account to join the conversation.

  • Posts: 66
  • Thank you received: 0
13 years 4 months ago #21803



Hm.. I've changed my weight configurations as above but still doesn't work.. I've read teh manual twice looking for answers and I've checked pretty much everything, two days looking in the program... has any update been brought up recently?

thanks for your help

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 82868
  • Thank you received: 13376
  • MODERATOR
13 years 4 months ago #21806

There is no other update and it works perfectly everywhere else. If it doesn't on your end, it's because something is not configured properly.
I can see that you have the option "force shipping regardless of weight" turned on on your configuration so that tneds to confirm my diagnostic: you probably don't have a weight on your products and since you turned off the option "include virtual product prices" in your shipping methods, the system consider that the price on which it should calculate the restriction is 0.
The solution is simple:
either set a weight on your products or turn on the option "include virtual product prices" in your shipping methods.

Please Log in or Create an account to join the conversation.

  • Posts: 66
  • Thank you received: 0
13 years 4 months ago #21807

oh! I see what you mean :) I will try and let you know if it works

Please Log in or Create an account to join the conversation.

  • Posts: 66
  • Thank you received: 0
13 years 4 months ago #21808

it works :D :D :D :D :D :D :D :D :D thanks so very much you are a hero :)

it was just a big coincidence that myself and freshideas came up with the same problem within 8 hours so I thougth it was a new update that we both downloaded yesterday

you made my day, BIG thanks

Last edit: 13 years 4 months ago by luizarios.

Please Log in or Create an account to join the conversation.

  • Posts: 82
  • Thank you received: 1
13 years 4 months ago #21809

That did it! I knew it had to be something simple!

Please Log in or Create an account to join the conversation.

  • Posts: 66
  • Thank you received: 0
13 years 4 months ago #21818

hah I can't believe it took me so long trying to resolve something so simple hah glad we are both sorted, thanks again Nicola

Please Log in or Create an account to join the conversation.

  • Posts: 66
  • Thank you received: 0
13 years 3 months ago #22113

Hi Nicola,

I am sorry for being a pain but the shipping was working that other day but now it is not and I have not a clue what I've done wrong, could you please please help??






I;ve checked the "Include virtual products price" as you suggest but still doesnt work, pls help

Attachments:
Last edit: 13 years 3 months ago by luizarios.

Please Log in or Create an account to join the conversation.

  • Posts: 82868
  • Thank you received: 13376
  • MODERATOR
13 years 3 months ago #22125

Could you try to remove the 0 in the minimum shipping weight field of your shipping methods ?

Please Log in or Create an account to join the conversation.

Time to create page: 0.105 seconds
Powered by Kunena Forum