Send order status notification to multiple people

How can I go about sending the order status notification email to both the customer and a different email address?

Wait, just found this: www.hikashop.com/en/support/forum/4-how-...email-addresses.html

No need to respond to this just yet, I will try it out first.

Okay, I looked through it and I don't know where it is I can edit the email addresses the notification gets sent to. Where can I do that?

The order creation and payment notification emails are sent to the admin emails specified in the tab Mail of the configuration of HikaShop. You can just set your emails there in the options "Payment notifications email address" and "Order creation notifications email address" by separating each email address by a coma.

Oh sorry, what I want is for the order status notification that is sent to the customer (subject: "Your order No. is now confirmed") to also be sent to another email address. How do I do that?

For the order status notification, you will have to edit it via the menu System->Emails (Business edition only) and add the code below at the end of the email HTML version :

<?php $data->customer->user_email = array($data->customer->user_email,'email2@mywebsite.com','email3@mywebsite.com'); ?>

Works perfectly, thank you!

It does'nt work by me

Can you do a screenshot of the modification you did ?

It was a wrong mail.
I have modified Order status notification
But I need Order creation notification
Now I recieve Order creation notification mail, but the customer recieves nothing
There is the code:

Can you try without the "<?php $data->customer = $customer;?>"

Thanks
It works
But I need the same, if user has registered

Regard's

You have to edit the mail "user_account" and at the end add the code:

I've been trying to get this to work (testing by changing status on the admin side), but not getting any emails.

I added:

<?php $data->customer->user_email = array($data->customer->user_email,'email2@mywebsite.com','email3@mywebsite.com'); ?>

at the end of the file; however, at least from the admin-side/manual updates, it wasn't going out,
UNTIL I noticed that the email form wasn't inserting the customer's email address and the email address field was starting with a ",".

so I changed it to:

<?php $data->customer->user_email = array('email2@mywebsite.com','email3@mywebsite.com',$data->customer->user_email); ?>

And at least it sends the notification to the two hard-coded address when testing.

However, it's still not pulling in the customer's email address (or 'To' name).


I did have to remove the previous line above this (as indicated earlier in this thread).
But still no customer email being included.

Any ideas?

Hi,

I just tried the following code from Nicolas and it seems to work.
I of course changed the 2 email-addresses.

Since this has been asked a couple times, can this be put on the todo-list please? (if it hasn't already).

Shouldn't it be better to call the existing field "Order administrator notifications email address" and what we are asking here "Order creation notifications email address".
And wouldn't it be nice if there was a dropdown-list where we can choose between TO,CC and BCC.
Here is an example of how it could look. with the two extra fields and renaming the first two:



Thanks

It is already in the todo list but not in that format.

Hi Nicolas,

Thanks for letting us know.
We are looking forward to it.

Cheers

I've updated my order status email with the code listed here, but still nothing is getting sent during the normal checkout process (it does get sent if I change the order status manually on the admin-side).

I'm wondering if I'm missing something in the Checkout workflow.
We are not using the 'advanced' workflow.
Here's what we've got in the workflow:

Is there possibly something missing there?


Or did I miss something in the order status notification email change?
Here's the last few lines of the HTML version code:

(I've also tried it with removing the $data->customer = $customer; line without any better results)

The orders ARE getting marked as 'confirmed' by the authorize.net payment when completed. Just to confirmation email being sent.

Any help would be appreciated as we can't get any status emails to automatically send upon order (payment) confirmation.

[Running HikaShop 2.1.2]

Looks like we found the issue.

The from address on that was set to 'order@', but the Joomla email system (and other parts of HS) was set to use 'info@' to send.

The email server didn't report any errors, but the emails were not being sent.

Not sure if there is something in HS or Joomla that is preventing sending emails FROM a different address than the account, but it appears this issue is now resolved for us.

TIP: Always check all those from/reply-to fields.

Following this thread, I have done what was said and it all works well, but was wondering how to make the email addess of the secondary hard-coded emails a BCC and not a TO address. I really don't want to the secondary email recipient to be visible to the user, as it 's just the warehouse doing the shipping. Thanks, Nick