Problems with Zones/Discount and Checkout

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12 years 11 months ago #32323

Hi,

I have two important problems that I can figured out:

1. Discount zone not working. I made a Zone 'Europe' and within this the different subzones with the european countries. Next I made a Discount "Discount Europe' with 10% and specified the Zone as Europe. This seems ok, but when I go to the frontend no discount is visible/ it does not work. ( I did get it working for 1 country Netherlands, then is shows -10% which is ok).?

2. Discount disappears form checkout when Login.
When I select a product with the discount -10% (for Netherlands). When I press Add to cart the discount is still there. But when I Login the discount suddenly disappears out of the cart and it shows the gross price without the discount (offcourse the Login country is same as Discount Zone Netherlands).

I have tried different settings but can't get it working.

NB. I recently purchased the Essential version, so it is the latest version.

Hope you can help me out. thanks in advance

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12 years 11 months ago #32351

Hi,

1. Could you do a screenshot of the options of your discount ? (As a rapid alternative to the problem you could create one discount per country since that is working as you said)

2. Before login, the zone used is the main tax zone you setup in your configuration. After that, it uses the country you entered in the address. Are you sure that both are the same ? You didn't create new country zones right ?

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12 years 11 months ago #32395

1. Attached is a screenshot of the discount (and also the zone).

2. Yes, both are the same. Main tax zone in the configuration is Netherlands. And also after login the address is Netherlands.
I didn't create new country zones.

If you want I can create an admin account for you?

File Attachment:

File Name: discount-20111211.jpg
File Size:63 KB

File Attachment:

File Name: zone-20111211.jpg
File Size:66 KB

Last edit: 12 years 11 months ago by PeterAlfred.

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12 years 11 months ago #32413

Yes, that would help. Your settings seems fine. You can use our contact form to send us the access. don't forget to give a link to that thread so that we know why you're contacting us.

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12 years 11 months ago #32419

Details are send!

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12 years 11 months ago #32439

There was indeed a problem with a recent change made to HikaShop. We fixed it and it now works on your website.

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12 years 11 months ago #32459

Good news, indeed it seems fixed. Thank you!
I have a copy on my localhost for tests also. Can you tell me what file(s) needed adjustment so I can replace them?

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12 years 11 months ago #32463

I have tested and feel it is still not working as I would expect:
1. I changed in Configuration Main tax zone to 'another country' (choose Afghanistan, just some country outside Europe Zone which I have specifief). (Reason for this is I want setting without discount when first time users get to the website.) Now I clear my browsers cache. I go to the side and see pricing without discount, which is ok because now settings are outside Europe. Now, I login (with my account, whith my address Netherlands, inside Europe). The discount is not applied!! which is still wrong.
2. When I change the address to a country without a state (*) specified, it goes wrong. In this case it doesn't change settings (with/without discount) either.

Two other questions that I couldn't find in the forum:
3.Can I limit a discount to a currency? In other words I have a zone Europe and they get i.e. 10% discount when the currency selected is Eur and 0% when the currency selected is USD. (The Zone settings have a drop-down 'currency', which I tried).How can I do this?
4. Can I excluded a category of products in my discount? I.e. I want a discount for zone Europe i.e. 10% but I want to exlude Product Cat A. How can I do this?

Thanks in advance

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12 years 11 months ago #32512

We'll look at that on our end tomorrow and will get back to you.

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12 years 11 months ago #32618

We were able to reproduce the problems on our end and fixed them.
We also updated HikaShop on your end.

You can just download again the package on our website and install it, of you want to have the fixes on another copy of your website.

You can't restrict a discount to a currency. However, you can set your prices based on currencies. So you could just set several prices, one for each currency. Or you could just use the currencies rates to calculate automatically the prices in other currencies and set the rates with a 10% different for the discount.

You can't exclude a category. You should create several discounts, and restrict them to one category each instead.

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