shipping charge not added

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12 years 11 months ago #32928

Hello,

we have the hikashop business edt. 1.5.4

problem is the shipping charge is not added at the checkout.

-the manual shipping plugin is installed and published
-some shipping methods defined in the manual shipping methods (several countries with different shipping charges)
-all products have a weight
-"Force shipping regardless of weight" is checked

so far so good - now i put one item in the basket

-the basket shows:
price of the item without tax
shipping charge - of the first shipping method (country) i created
the tax
and the total

here is one problem the shop doesn't know yet in which country the shipment is going - so why did the shop choose the first shipping method i created?

if i continue the shop asks for my address - here i choose the country now the shop should add the shipping charges for a total
if i checkout chosing the payment method the total is shown without any shipping charges.

where have i to click what that it works. the shipping charge is defined the the country it goes in the manual shipping methods

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  • MODERATOR
12 years 11 months ago #32947

Hi,

First, you should update to the latest version which fixes problems with the shipping method not being added back to the cart once an address is entered/changed.

A shipping method is selected automatically if you the option "Auto select default shipping and payment methods" of the checkout tab of the configuration is turned on. You could turn that option off, or change your main tax zone to a zone where you don't ship to (you can for example create a zone via the menu System->Zones for that) and that wouldn't display any shipping before the address is entered.

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