Any change to "configuration" will not stay

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12 years 11 months ago #33645

The title pretty much says it all.
Any changes I make to my "configuration" screen. Reverts back to the original settins as soon as I press "save" or "save and close".

I cannot make any changes.

Update: I'm finding this same issue with several other store featuers as well,, just found "HikaShop Content Module" is having the same issue.

Suggestions?


"There is no try, there is only do"
Blue Gel Media | Big Sun Photography
Last edit: 12 years 11 months ago by gtewks.

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12 years 11 months ago #33674

You should activate the debug mode in the configuration of Joomla and try again.
If you see error messages please paste them here so that we can see what's going on.

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12 years 11 months ago #33702

I did as you said: Below is the debug report after I attempted to change Configuration>Main page. I changed a single feature "main currency" from Euro to Dollars > press "save".. It refreshed and went right back to Euro again.



Profile Information

Application 0.002 seconds (+0.002); 0.86 MB (+0.857) - afterLoad
Application 0.106 seconds (+0.104); 6.32 MB (+5.462) - afterInitialise
Application 0.118 seconds (+0.011); 6.45 MB (+0.136) - afterRoute
Application 0.294 seconds (+0.176); 12.18 MB (+5.726) - afterDispatch
Application 0.302 seconds (+0.009); 12.44 MB (+0.255) - beforeRenderModule mod_submenu (Admin Submenu)
Application 0.309 seconds (+0.007); 12.48 MB (+0.043) - afterRenderModule mod_submenu (Admin Submenu)
Application 0.309 seconds (+0.000); 12.48 MB (-0.002) - beforeRenderModule mod_title (Title)
Application 0.314 seconds (+0.005); 12.49 MB (+0.010) - afterRenderModule mod_title (Title)
Application 0.314 seconds (+0.000); 12.49 MB (+0.003) - beforeRenderModule mod_toolbar (Toolbar)
Application 0.323 seconds (+0.008); 12.59 MB (+0.099) - afterRenderModule mod_toolbar (Toolbar)
Application 0.323 seconds (+0.000); 12.59 MB (-0.002) - beforeRenderModule mod_status (User Status)
Application 0.330 seconds (+0.008); 12.59 MB (+0.007) - afterRenderModule mod_status (User Status)
Application 0.331 seconds (+0.000); 12.59 MB (-0.003) - beforeRenderModule mod_menu (Admin Menu)
Application 0.407 seconds (+0.077); 13.20 MB (+0.613) - afterRenderModule mod_menu (Admin Menu)
Application 0.413 seconds (+0.006); 13.48 MB (+0.277) - afterRender
Memory Usage

13.61 MB (14,268,112 Bytes)
35 Queries Logged

SELECT `data`
FROM `jos171_session`
WHERE `session_id` = 'dng2rm186d8lr22pv9871s7mb3'
DELETE
FROM `jos171_session`
WHERE `time` < 1324721971
SELECT extension_id AS "id", element AS "option", params, enabled
FROM jos171_extensions
WHERE `type` = 'component'
AND `element` = 'com_languages'
SELECT folder AS type, element AS name, params
FROM jos171_extensions
WHERE enabled >= 1
AND type ='plugin'
AND state >= 0
AND access IN (1,1,2,3)
ORDER BY ordering
SHOW FULL COLUMNS
FROM `jos171_users`
SELECT *
FROM jos171_users
WHERE id = 42
SELECT g.id, g.title
FROM jos171_usergroups AS g JOIN jos171_user_usergroup_map AS m
ON m.group_id = g.id
WHERE m.user_id = 42
SELECT id, home, template, params
FROM jos171_template_styles
WHERE client_id = 1
SELECT template, s.params
FROM jos171_template_styles as s
LEFT JOIN jos171_extensions as e
ON e.type='template'
AND e.element=s.template
AND e.client_id=s.client_id
WHERE s.client_id = 1
AND id = 2
AND e.enabled = 1 OR s.client_id = 1
AND home = 1
ORDER BY home
INSERT INTO `jos171_rokadminaudit` (`user_id`,`ip`,`session_id`,`option`,`task`,`page`,`referrer`,`title`)
VALUES ('42','76.120.17.114','dng2rm186d8lr22pv9871s7mb3','com_hikashop','apply','/administrator/index.php?option=com_hikashop&ctrl=config','wideawake.us.cloudlogin.co/administrator...g','')
SELECT extension_id AS "id", element AS "option", params, enabled
FROM jos171_extensions
WHERE `type` = 'component'
AND `element` = 'com_rokcandy'
SELECT *
FROM jos171_rokcandy
WHERE published=1
SELECT id, home, template, params
FROM jos171_template_styles
WHERE client_id = 0
SELECT extension_id AS "id", element AS "option", params, enabled
FROM jos171_extensions
WHERE `type` = 'component'
AND `element` = 'com_hikashop'
SELECT *
FROM jos171_hikashop_config
REPLACE INTO jos171_hikashop_config (config_namekey,config_value)
VALUES ('0','czoxOiI1Ijs=')
SELECT element,name
FROM jos171_extensions
WHERE folder='editors'
AND enabled=1
AND type='plugin'
ORDER BY ordering ASC, name ASC
SELECT a.alias as name, a.id as itemid, b.title
FROM `jos171_menu` as a
LEFT JOIN `jos171_menu_types` as b
on a.menutype = b.menutype
WHERE a.client_id=0
AND a.parent_id!=0
ORDER BY b.title ASC,a.ordering ASC
SELECT name,enabled as published,extension_id as id
FROM `jos171_extensions`
WHERE (`folder` = 'hikashop' || (`folder` != 'hikashoppayment'
AND `folder` != 'hikashopshipping'
AND `element` LIKE '%hikashop%'))
AND type='plugin'
ORDER BY enabled DESC, ordering ASC
SELECT *
FROM jos171_hikashop_zone
WHERE zone_id = '1375'
LIMIT 1
SELECT *
FROM jos171_hikashop_category
WHERE category_id = '2'
LIMIT 1
SELECT *
FROM jos171_hikashop_currency
WHERE currency_published=1 OR currency_id IN ('1','1')
SELECT category_id
FROM jos171_hikashop_category
WHERE category_type='root'
LIMIT 1
SELECT category_id
FROM jos171_hikashop_category
WHERE category_parent_id=1
AND category_type='status'
LIMIT 1
SELECT a.*
FROM jos171_hikashop_category AS a
WHERE a.category_parent_id = 4
ORDER BY category_ordering ASC
LIMIT 0, 500
SELECT *
FROM jos171_hikashop_product
LIMIT 1
SELECT *
FROM jos171_hikashop_category
LIMIT 1
SELECT m.id, m.title, m.module, m.position, m.content, m.showtitle, m.params, mm.menuid
FROM jos171_modules AS m
LEFT JOIN jos171_modules_menu AS mm
ON mm.moduleid = m.id
LEFT JOIN jos171_extensions AS e
ON e.element = m.module
AND e.client_id = m.client_id
WHERE m.published = 1
AND e.enabled = 1
AND (m.publish_up = '0000-00-00 00:00:00' OR m.publish_up <= '2011-12-24 13:39:31')
AND (m.publish_down = '0000-00-00 00:00:00' OR m.publish_down >= '2011-12-24 13:39:31')
AND m.access IN (1,1,2,3)
AND m.client_id = 1
AND (mm.menuid = 0 OR mm.menuid <= 0)
ORDER BY m.position, m.ordering
SELECT COUNT(*)
FROM jos171_messages
WHERE state = 0
AND user_id_to = 42
SELECT COUNT(session_id)
FROM jos171_session
WHERE guest = 0
AND client_id = 1
SELECT COUNT(session_id)
FROM jos171_session
WHERE guest = 0
AND client_id = 0
SELECT a.*, SUM(b.home) AS home,b.language,l.image,l.sef,l.title_native
FROM jos171_menu_types AS a
LEFT JOIN jos171_menu AS b
ON b.menutype = a.menutype
AND b.home != 0
LEFT JOIN jos171_languages AS l
ON l.lang_code = language
WHERE (b.client_id = 0 OR b.client_id IS NULL)
GROUP BY a.id
SELECT m.id, m.title, m.alias, m.link, m.parent_id, m.img, e.element
FROM jos171_menu AS m
LEFT JOIN jos171_extensions AS e
ON m.component_id = e.extension_id
WHERE m.client_id = 1
AND e.enabled = 1
AND m.id > 1
ORDER BY m.lft
SELECT id
FROM jos171_users
WHERE username = ''
LIMIT 0, 1
UPDATE `jos171_session`
SET `data` = '__default|a:8:{s:15:\"session.counter\";i:9;s:19:\"session.timer.start\";i:1324733874;s:18:\"session.timer.last\";i:1324733956;s:17:\"session.timer.now\";i:1324733971;s:22:\"session.client.browser\";s:105:\"Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/535.7 (KHTML, like Gecko) Chrome/16.0.912.63 Safari/535.7\";s:8:\"registry\";O:9:\"JRegistry\":1:{s:7:\"\0*\0data\";O:8:\"stdClass\":1:{s:11:\"application\";O:8:\"stdClass\":1:{s:4:\"lang\";s:0:\"\";}}}s:4:\"user\";O:5:\"JUser\":23:{s:9:\"\0*\0isRoot\";b:1;s:2:\"id\";s:2:\"42\";s:4:\"name\";s: 10:\"Super User\";s:8:\"username\";s:7:\"bluegel\";s:5:\"email\";s:17:\"bluegel@gmail.com\";s:8:\"password\";s:65:\"0715424ecc3c116716b37d881454620c:mlqMfY0Vc9KLxPk056eewFWM13vEThJI\";s:14:\"password_clear\";s:0:\"\";s:8:\"usertype\";s:10:\"deprecated\";s:5:\"block\";s:1:\"0\";s:9:\"sendEmail\";s:1:\"1\";s:12:\"registerDate\";s:19:\ "2011-10-06 12:20:45\";s:13:\"lastvisitDate\";s:19:\"2011-12-24 00:01:46\";s:10:\"activation\";s:0:\"\";s:6:\"params\";s:2:\"{}\";s:6:\"groups\";a:1:{s:11:\"Super Users\";s:1:\"8\";}s:5:\"guest\";i:0;s:10:\"\0*\0_params\";O:9:\"JRegistry\":1:{s:7:\"\0*\0data\";O:8:\"stdClass\":2:{s:16:\"mc_default_style\";N;s:11:\"admin_style\";s:1:\"2\";}}s:14:\"\0*\0_authGroups\";a:2:{i:0;i:1;i:1;i:8;}s:14:\"\0*\ 0_authLevels\";a:4:{i:0;i:1;i:1;i:1;i:2;i:2;i:3;i:3;}s:15:\"\0*\0_authActions\";N;s:12:\"\0*\0_errorMsg\";N;s:10:\"\0*\0_errors\";a:0:{}s:3:\"aid\";i:0;}s:13:\"session.token\";s:32:\"5a686a2d6815ffc94b435f94230b36fc\";}', `time` = 1324733971
WHERE `session_id` = 'dng2rm186d8lr22pv9871s7mb3'
30 Query Types Logged, Sorted by Occurrences.

SELECT Tables:

3 × SELECT extension_id AS "id", element AS "option", params, enabled FROM jos171_extensions
2 × SELECT category_id FROM jos171_hikashop_category
2 × SELECT id, home, template, params FROM jos171_template_styles
2 × SELECT COUNT(session_id) FROM jos171_session
1 × SELECT * FROM jos171_hikashop_product LIMIT
1 × SELECT a.* FROM jos171_hikashop_category AS a
1 × SELECT id FROM jos171_users
1 × SELECT * FROM jos171_hikashop_category LIMIT
1 × SELECT m.id, m.title, m.module, m.position, m.content, m.showtitle, m.params, mm.menuid FROM jos171_modules AS m LEFT JOIN jos171_modules_menu AS mm ON mm.moduleid = m.id LEFT JOIN jos171_extensions AS e ON e.element = m.module AND e.client_id = m.client_id
1 × SELECT m.id, m.title, m.alias, m.link, m.parent_id, m.img, e.element FROM jos171_menu AS m LEFT JOIN jos171_extensions AS e ON m.component_id = e.extension_id
1 × SELECT * FROM jos171_hikashop_currency
1 × SELECT COUNT(*) FROM jos171_messages
1 × SELECT a.*, SUM(b.home) AS home,b.language,l.image,l.sef,l.title_native FROM jos171_menu_types AS a LEFT JOIN jos171_menu AS b ON b.menutype = a.menutype AND b.home != 0 LEFT JOIN jos171_languages AS l ON l.lang_code = language
1 × SELECT * FROM jos171_hikashop_zone
1 × SELECT template, s.params FROM jos171_template_styles as s LEFT JOIN jos171_extensions as e ON e.type='template' AND e.element=s.template AND e.client_id=s.client_id
1 × SELECT g.id, g.title FROM jos171_usergroups AS g JOIN jos171_user_usergroup_map AS m ON m.group_id = g.id
1 × SELECT * FROM jos171_users
1 × SELECT folder AS type, element AS name, params FROM jos171_extensions
1 × SELECT * FROM jos171_rokcandy
1 × SELECT * FROM jos171_hikashop_confi
1 × SELECT `data` FROM `jos171_session`
1 × SELECT name,enabled as published,extension_id as id FROM `jos171_extensions`
1 × SELECT a.alias as name, a.id as itemid, b.title FROM `jos171_menu` as a LEFT JOIN `jos171_menu_types` as b on a.menutype = b.menutype
1 × SELECT element,name FROM jos171_extensions
1 × SELECT * FROM jos171_hikashop_category
OTHER Tables:

1 × UPDATE `jos171_session` SET `data` = '__default|a:8:{s:15:\"session.counter\";i:9;s:19:\"session.timer.start\";i:1324733874;s:18:\"session.timer.last\";i:1324733956;s:17:\"session.timer.now\";i:1324733971;s:22:\"session.client.browser\";s:105:\"Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/535.7 (KHTML, like Gecko) Chrome/16.0.912.63 Safari/535.7\";s:8:\"registry\";O:9:\"JRegistry\":1:{s:7:\"\0*\0data\";O:8:\"stdClass\":1:{s:11:\"application\";O:8:\"stdClass\":1:{s:4:\"lang\";s:0:\"\";}}}s:4:\"user\";O:5:\"JUser\":23:{s:9:\"\0*\0isRoot\";b:1;s:2:\"id\";s:2:\"42\";s:4:\"name\";s: 10:\"Super User\";s:8:\"username\";s:7:\"bluegel\";s:5:\"email\";s:17:\"bluegel@gmail.com\";s:8:\"password\";s:65:\"0715424ecc3c116716b37d881454620c:mlqMfY0Vc9KLxPk056eewFWM13vEThJI\";s:14:\"password_clear\";s:0:\"\";s:8:\"usertype\";s:10:\"deprecated\";s:5:\"block\";s:1:\"0\";s:9:\"sendEmail\";s:1:\"1\";s:12:\"registerDate\";s:19:\ "2011-10-06 12:20:45\";s:13:\"lastvisitDate\";s:19:\"2011-12-24 00:01:46\";s:10:\"activation\";s:0:\"\";s:6:\"params\";s:2:\"{}\";s:6:\"groups\";a:1:{s:11:\"Super Users\";s:1:\"8\";}s:5:\"guest\";i:0;s:10:\"\0*\0_params\";O:9:\"JRegistry\":1:{s:7:\"\0*\0data\";O:8:\"stdClass\":2:{s:16:\"mc_default_style\";N;s:11:\"admin_style\";s:1:\"2\";}}s:14:\"\0*\0_authGroups\";a:2:{i:0;i:1;i:1;i:8;}s:14:\"\0*\ 0_authLevels\";a:4:{i:0;i:1;i:1;i:1;i:2;i:2;i:3;i:3;}s:15:\"\0*\0_authActions\";N;s:12:\"\0*\0_errorMsg\";N;s:10:\"\0*\0_errors\";a:0:{}s:3:\"aid\";i:0;}s:13:\"session.token\";s:32:\"5a686a2d6815ffc94b435f94230b36fc\";}', `time` = 1324733971
1 × REPLACE INTO jos171_hikashop_config (config_namekey,config_value) VALUES ('0','czoxOiI1Ijs='
1 × INSERT INTO `jos171_rokadminaudit` (`user_id`,`ip`,`session_id`,`option`,`task`,`page`,`referrer`,`title`) VALUES ('42','76.120.17.114','dng2rm186d8lr22pv9871s7mb3','com_hikashop','apply','/administrator/index.php?option=com_hikashop&ctrl=config','wideawake.us.cloudlogin.co/administrator...g',''
1 × SHOW FULL COLUMNS FROM `jos171_users
1 × DELETE FROM `jos171_session`


"There is no try, there is only do"
Blue Gel Media | Big Sun Photography

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12 years 11 months ago #33703

Also note:

I get a Joomla error message as well which states:
"Checkout workflow invalid. The modification is ignored. See the documentation for more information on how to configure that option"

However, since I am unable to save anything I cannot make any changes to the workflow nor can I even turn 'off' the 'Advanced checkout workflow edition'.

This whole situation is making the store essentially useless to me. Without some kind of fix I cannot consider purchase of the Full Edition of this product.


"There is no try, there is only do"
Blue Gel Media | Big Sun Photography

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12 years 11 months ago #33724

Well, that's the important part :)
Your checkout workflow is not valid. Fixing it will solve that problem.

I just looked at your backend with the account you provided and I was able to save it without any problem. Did you fix it yourself already maybe ? Anyway, I was able to change the currency without any error.

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12 years 11 months ago #33725

OK,, I've found the issue.
Your system is not compatible with Google Chrome Browser.

I tried IE and the 'save' worked fine.
Went back to Chrome, and again it won't 'save'.


"There is no try, there is only do"
Blue Gel Media | Big Sun Photography
Last edit: 12 years 11 months ago by gtewks.

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12 years 11 months ago #33726

It works for me on your website. So it must come from your browser. Which one are you using ?
I'm using Chrome on my end.

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12 years 11 months ago #33731

ok,, now that's odd then. because as mentioned above.. I'm also using chrome, but that clearly seems to be the issue on my end.
I also just tried Firefox as well.. it seem to work fine.
So it's strictly a Chrome issue.


"There is no try, there is only do"
Blue Gel Media | Big Sun Photography
Last edit: 12 years 11 months ago by gtewks.

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12 years 11 months ago #33732

We use primarily Chrome on our end when we develop HikaShop. So I can assure you that it works with Chrome.
It's really strange that it's not the case for you.
Maybe it comes from an extension you installed on Chrome ?
Do you use the latest version of Chrome ?

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12 years 11 months ago #33734

yep just checked for updates... it's the latest:
16.0.912.63 m

I run no "strange" extensions..

Just an alexa bar, bookmarking, google voice, gmail and an seo plugin.


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12 years 11 months ago #33735

I also have the latest.
I don't have these plugins, so it could be one of them.
Also I'm on windows. If you're on another OS that might make chrome behave differently in some rare cases.

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12 years 11 months ago #33739

I am on windows 7 home edition 64 bit.

I just turn off all extensions in my browser.. shut down the browser,, loged back into the site...
No good.
Still won't save.


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12 years 11 months ago #33740

I'm out of ideas. I also use Windows 7.

An easy workaround is to edit the file adminsitrator/components/com_hikashop/controller.php and change the lines:
if(!$this->_checkWorkflow($formData)){
$app->enqueueMessage('Checkout workflow invalid. The modification is ignored. See <a style="font-size:1.2em;text-decoration:underline" href=" www.hikashop.com/support/documentation/i...hop-config.html#main " target="_blank" >the documentation</a> for more information on how to configure that option');
unset($formData);
return true;
}

to:
if(!$this->_checkWorkflow($formData)){
$app->enqueueMessage('Checkout workflow invalid. The modification is ignored. See <a style="font-size:1.2em;text-decoration:underline" href=" www.hikashop.com/support/documentation/i...hop-config.html#main " target="_blank" >the documentation</a> for more information on how to configure that option');
unset($formData);
}

That way you will still be able to save your configuration even if there is a problem with the checkout workflow for some reason we can't determine.
However, to really fix the problem we would have to be able to reproduce the problem on our end.

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12 years 11 months ago #33741

Well, for now I'll just work with it in IE or FF.

But I do hope this is a bug that sorts itself out in the future. I don't care for using IE or FF..
and most of my clients use Chrome as well.

If it happened to me, then it's eventually going to happen to others as well.
There is nothing unusual about my Chrome install I don't believe.

Anyway,, thanks for working through this... now I can at least start testing out your store.


"There is no try, there is only do"
Blue Gel Media | Big Sun Photography

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