Cart resets when user logins

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Nicolas,

I am seeing this same problem on www.HighDesertVideo.com . Cart remains populated if login is through Checkout screen but if Joomla login is used the cart is reset. Site is using Joomla 1.5.23/Hikashop 1.4.8 (Business).

Ed

Great, it works on my end as well! Thanks a mil

The new plugin works! You will need to manually disable the original Hikashop User Sync plugin and enable the new system plugin. I'm sure most will figure that out, but thought I'd post to maybe save a little time.

Ed

Hi Nicolas, thanks for the fix! I am now seeing the following behavior and wanted to check with you if it's expected:

1. User logs in and adds several items to cart.
2. User signs out of session
3. User comes back to site (perhaps at later time), without logging in, adds items to cart
4. User signs in again.

At this point, the shopping cart will contain only items from the latest session (step 3), all items added in step 1 are not there anymore. Is this what's supposed to happen? If so, is there any way we can somehow merge the two carts when they login? Thanks!!

I have the same problem (I guess) where after user logs out and in again products remain in the cart even after they have been deleted during a previous session. For now I have disabled the Joomla log-in module.

Where do I put the (new?) hikashopuser.php and hikashopuser.xml files?

And I should disable the Hikashop User Link Plugin as described by Ed?

Great That is clear. Thank you once again. Will wait for the new release in a few days: I only see a download link for the Starter Edition

Ok. Installed version 1.5.0 without any problems. The old User Synchronization Plugin has been disabled by default. I guess it is safe to remove it. Items remain in the shopping cart when user logs in and out (not the items from a previous session). So that's ok I assume.

But there's another problem now. When a user logs out items are still in the shopping cart and remain there but are NOT visible anymore.
That means that once a visitor has logged off and resumes his/hers shopping and he/she wants to check-out he/she gets the message "your shopping cart is empty" and cannot access the checkout process. Even if a place the login as first under the Configuration Tab -> Checkout.

And besides that I have the minicart on the right side which is also not showing any products before a login has taken place.

It there is no workaround for that I guess there is no other solution then disable all login modules again (which I have just done). Any ideas from your part would be appreciated.

Update 15:42:
More problems. When a product is deleted in the cart during the checkout process the Minicart still shows the product. And at the same time I get the message that the cart is empty? Will switch back to 1.4.9 for now (Installatron Backup).

Thank you and your team for all your trouble. Hikashop is already a success in combination with a Google Ad campaign. My client is happy and so am I. And maybe a new client is soon on its way. Will test the update of version 1.5.0 this evening and let you know ASAP.

Ok! The problems with the cart and minicart during login and out are indeed solved with the updated 1.5.0 version. Tested with 4 different browsers (although cart information is not stored with cookies) and with different login and out sessions.

Update 21:12
There is however one thing to keep in mind. When user logs out before placing the order the minicart says that there are no items in the cart. That could be a little confusing for customers. So that may be a reason to not activate a login module anywhere.

Yes I haven't thought of that. That works. The minicart is not present when the cart is empty. But then another 'problem' arises. When a product is added to the cart the minicart is not coming back again directly. Only after when I have opened another productpage the minicart is back. In the module I see an option to override the Empty cart message but no way to have the minicart always displayed when products are in the cart. Maybe an idea for a future release?

Anyway in my case I see no real advantage of activating a login module because it is not really needed: a customer can login during the checkout process and when he wants to change his account or see his order history. And logout is automatically triggered with the Joomla user session setting.

Update:
Reading my message afterwards I realize that automatically logging off as triggered by Joomla might be a reason to have a login module activated. So far customers have placed their order within the session time limit. At least I have had no complaints about that.

(Sorry partly rewritten)

Yes I haven't thought of that. A different text is an option.

If left blank in the translation file (CART_EMPTY=" ") the minicart is not present when the cart is empty. Interesting option. But then another 'problem' arises. When a product is added to the cart the minicart is not coming back again directly. Only after when opened another productpage the minicart is back.

In another testsituation I have exact the same outcome as hoken has:
1) a user has added products
2) logs offs (or is automatically logged off)
3) forgets to login again but in the meantime he adds new products to the cart
4) the minicart and the cart in the checkout process show only the newly added products. In that case all the previous added products are gone.

As you state that is what the outcome should be right now then it's working OK.
For a customer this might be confusing.

That would be a reason for me not to add a login. Normally a customer can do his order within the Joomla User session time limit.