Urgent! Need Help in Coupon Discount Setting

Hi All, I am seeking for anyone can help as this is urgent, my sale has started and found my coupon over discount to customer! and, there is no coupon discount show on shopping cart after coupon was added. But when proceed to Paypal checkout page, the coupon discount rate is more then it should be?

I just upgraded from free version to essential.

Hope anyone can tell me which important field(s) in "Discount" I should take care after upgraded. I cannot find any guides about this.

I am using only one currency, and the setting is correct.

Thank you!

Thank you Nicolas for fast response!

The 3 screenshot in shopping cart, paypal checkout page and in store coupon setting are attached. (1st is shopping cart didn't show coupon discount, I will add 2 screenshot in next 2 posts)

Also received an email from cart system title: "Paypal payment notification refused:invalid amount", the content is : "A Paypal notification was refused because the amount received (12.76SGD) is different from the order amount (22.33SGD)"

This amount is the real case customer paid, not the amount shown in screenshot, that was my example. Thanks!

The 2nd screenshot is the Paypal checkout page:

The last screenshot is the in store coupon setting:


Thank you!

Oh yah, I have added some "Discount" for the X'mas sale after my upgrading to Essential from free version.

The amount I have mentioned above for that customer: "....(12.76SGD) is different from the order amount (22.33SGD)"

The $22.33 is the 30% discounted amount from the original amount $31.90 on the Sale".
The $12.76 is the amount the customer paid after she applied the coupon.

Hope this help!

I have set the Paypal plugin off, and tested another order with a $2 coupon. It still show Nil in the cart and Paypal checkout page didn't show any discount.

I went back to my tester account and view the order it show a VAT and a discounted amount same as VAT, pls see screenshot.

In my store, I have actually not required VAT, and I have turned off in the main configuration - "VAT number check" = "no check", is this right?


Thanks!

After checking all my tester orders in my tester acct, I found all discounts were equal to the VAT amount.

Hope this help

Thanks!

Regarding my 2nd posts "Also received an email from cart system title: "Paypal payment notification refused:invalid amount", the content is : "A Paypal notification was refused because the amount received (12.76SGD) is different from the order amount (22.33SGD)"

Paypal account checking found no problem, I have received the amt of 12.76.

Sorry, where is the file?

Thank you! So just upload from Cpanel or in the site admin backend?

No change at all.

Just a hint, I didn't use the default shipping zones, I created in the shipping some countries without states or city.

In the Hikashop main config page, the zone is 0.

Can this effected the discount system?

Thanks!

I have forward the access.

Thanks!

Thank you very much, cheers