Coupon

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12 years 1 month ago #70902

I experience some strange things with the coupon. Of all the times I simulated a coustumer it only discounted the coupon once! When I have two products in the cart, it discounts not twice the coupon value but almost thrice. Nice for the costumer, less for me :)

I have only two products in my shop (book and e-book) and one category called stillbuch. Doesn^t seem to be so difficult? But I don't get it...

See attachted the screenshot of my coupon and the "behaviour" of the coupon at the checkout process (when the discount at least appears, but is not calculated correctly). I now that machines always calculate correctly, so it must be my fault, but I dont find it.

And this is my checkout-workflow

cart, login, address_shipping, confirm_cart_coupon, payment, confirm_cart_terms, end

My backend login: is it safe to give it here to you in this forum?

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Last edit: 12 years 1 month ago by Chantal.

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12 years 1 month ago #71273

Hi,

You configured too much options in your coupon.
You have configured both a product and a category in your coupon.

Just set it for the category and don't select any product so that it applies to the products into that category.

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12 years 1 month ago #71527

Ok, did it, just deleted the product and just set the category. But still something is going wrong. From the book it dicounts correctly the defined 20%, but form the e-book it discounts 40%! What have I made wrong!

Chantal

PS: I am still not happy with the layout, which is because of my template, I know. But I would like to fix it, even if I had to pay for it. Could someone please get in touch with me to resolve that issues?

Thank you,

Chantal

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12 years 1 month ago #71604

Are you sure that it's not because of another discount ?
Could you do a screenshot of the discounts listing of your backend?

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12 years 1 month ago #71608

I have assigned only one. Please have a look at the attached screenshots..

Chantal

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12 years 1 month ago #71886

OK. It sounds like you have that problem:
www.hikashop.com/forum/4-how-to/66273-ur...s.html?lang=fr#70681
Can you try the fix proposed there ?

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12 years 1 month ago #72163

I downloaded the discount.php file of the link you send my. I put it in /html/stillbuch/components/com_hikashop/controllers, but it makes no difference. Could you please tell me, where I have to put that file?

I can't start with my marketing activities without a working shop on my page. I am loosing precious time here...

Thank you!

Chantal

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12 years 1 month ago #72185

They should go in the folder administrator/components/com_hikashop/classes

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12 years 1 month ago #72189

I do not have such a folder

See attachment

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12 years 1 month ago #72193

You're looking at the frontend files of HikaShop. I'm talking about the backend files. Please read carefully my previous message.

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12 years 1 month ago #72197

Sorry, I have learned something new again. I did not know that there are two different locations on the FTP for the files.
However, coupon seems to be able to do his maths now, problem resolved.

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