Checkout blank page

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11 years 10 months ago #85346

I keep getting a blank page in my checkout page. I hit add to cart and nothing is added (shows nothing in the cart module either).

<div id="content">


					<div style="display:none;"><a rel="{handler: 'iframe',size: {x: 480, y: 140}}" id="hikashop_notice_box_trigger_link" href="/ms/index.php/checkout/checkout/notice/tmpl-component"></a><a rel="{handler: 'iframe',size: {x: 480, y: 140}}" id="hikashop_notice_wishlist_box_trigger_link" href="/ms/index.php/checkout/checkout/notice/cart_type-wishlist/tmpl-component"></a></div><div class="hikashop_submodules" style="clear:both">
</div>

<!--  HikaShop Component powered by http://www.hikashop.com -->
	<!-- version Business : 2.0.0 [1212121842] --><div class="hikashop_footer" style="text-align:center" align="center"><a href="http://www.hikashop.com" target="_blank" title="HikaShop : Joomla!™ Shopping Cart Extension">HikaShop , Joomla!™ Shopping Cart Extension</a></div>


Also received blank pages on product page several times but they seem to be random. Not sure why this is happening.

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  • Posts: 84
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11 years 10 months ago #85350

I logged out and then back in, and it seems fine now. I assume this was because I was changing the settings in the backend. But all I changed was the workflow.

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11 years 10 months ago #85399

I think that your workflow had only login on the step one, and if the user is already logged in so the first step is a blank page.
What you can do is change the workflow, or edit the view "checkout / step" and check if it's empty then submit the form to go automatically to the next step.

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11 years 10 months ago #85527

Yeah, I was editing the workflow as I was logged in. Is there an explanation of the workflow steps and what they do? I'm trying to simplify the process as much as possible. But when I take certain things out like "confirm" for example, everything stops working. What are the necessary steps to checking out and what can be taken out? What does each one do?

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11 years 10 months ago #85564

You can see the integrated documentation, it explains the different steps.
HikaShop > Configuration > checkout, and "Help" in the toolbar.

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