don't work breadcrumbs

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11 years 9 months ago #90157

Hi,

Do not understand why in the breadcrumbs module

1) never appear the category name
2) the main entry (catalog) is clickable only with authenticated access
3) the name of the product is visible only with authenticated access

look in the attached images do you see with user authenticated or unauthenticated

how can I fix it?
Thanks

Fabio

Configuration:
Joomla: 2.5.9
Hikashop: 2.1.1
Hikamarket: 1.1.2
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11 years 9 months ago #90209

Hi,

1) Do you have a product listing which display all product with sub categories ?
In this case, we can't display a complete breadcrumb because the product is listed in the "root" too and that's the first "place" where the algorithm found the product.

2) It's a cache problem

3) It's a cache problem

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 9 months ago #90245

Hi,
Ok for steps 2 and 3

As regards the first point.

Our structure is as follows.

As you can see, the products should show a sub-category on breadcrumbs

root ( www.insegnalo.it/catalogo-corsi-online/ )
|
- Cat 1 ( www.insegnalo.it/catalogo-corsi-online/c...earning-e-formazione ) | - Product
|
- Cat 2 | - Product
|
- Cat 3 | - Product
|
- Cat 4 | - Product



Regards
Fabio

Configuration:
Joomla: 2.5.9
Hikashop: 2.1.1
Hikamarket: 1.1.2
Last edit: 11 years 9 months ago by insegnalo.

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11 years 9 months ago #90494

Hi,

If you turn off the "simplified breacrumb" option of the configuration, you should get the breadcrumb like you want.

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11 years 9 months ago #90593

Hi Nicolas

I turned off the "simplified breacrumb" option of the configuration

but nothing changes (see attach images)

Regards
Fabio

Configuration:
Joomla: 2.5.9
Hikashop: 2.1.1
Hikamarket: 1.1.2
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11 years 9 months ago #90962

Hi,

The product listing attached to your category listing display all products including products from sub categories.
When HikaShop wants to generates the breadcrumb, it would found the product at the "root" ( www.insegnalo.it/catalogo-corsi-online/ ) because, the product listing which should be displayed here would contains the selected products (because it displayed all products...).

That's why the breadcrumbs seems wrong but, it is not.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 9 months ago #91943

Hi Jerome

sorry but I do not understand!

I do not have any products on the root

My products are all in 5 sub-categories.

I do not understand why these these sub-categories may not be displayed in the path.

thanks
fabio

Configuration:
Joomla: 2.5.9
Hikashop: 2.1.1
Hikamarket: 1.1.2

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11 years 8 months ago #92385

Hi,

Could you please send me a private message (or an email) with an access to your backend, I will make some tests and try to fix your issue.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 8 months ago #92553

Hi Jerome

anynews?

Regards
fabio

Configuration:
Joomla: 2.5.9
Hikashop: 2.1.1
Hikamarket: 1.1.2

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11 years 8 months ago #93103

Hi,

Sorry, I was in holidays last 4 days.
I take a look to your website last week but the account you gave me does not have the right to access to the HikaShop configuration so I couldn't make more tests and check your configuration.

Best regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 8 months ago #93143

ok sorry

I expanded permissions

regards
Fabio

Configuration:
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Hikashop: 2.1.1
Hikamarket: 1.1.2

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11 years 8 months ago #93318

As expected, there was no issue in HikaShop. The problem was the category tree data which was completely screwed up in the database. So the system wasn't able to load the categories properly on your website to calculate the breacrumb.
I've fixed the data in the database via a hidden category tree rebuild function and the breadcrumb now works properly on your website as far as I can see.

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