Order Custom fields not displaying during checkout

-- HikaShop version -- : 2.4.0
-- Joomla version -- : 3.4.1
-- PHP version -- : 5.3.29
-- Browser(s) name and version -- : Chrome latest
-- Error-message(debug-mod must be tuned on) -- : No error messages

Hi, we upgraded to the business edition of Hikashop and custom fields are not displaying for us. Created type "order" custom fields and from what I read they are supposed to show on the checkout pages if we add them to the layout (which we did).

Any tricks to this, we have looked everywhere?

Thanks,
Brian

Hi, Yes it's set in the workflow, just don't show up in the checkout page.

Here are some screenshots. They are added twice (because the first addition wasn't working. Something is probably misconfigured, but I don't know where to start looking.

We also really need to get this out the door. Can I hack the fields into the form in such a way they will be picked up?

I did just see the custom fields once, while the cart was empty. I can't get it to repeat. Just sharing in case that information helps.

Hi,

Please check if you have any editions in the view "checkout / fields" and "checkout / cartstatus".
If there is editions, please backup them and remove them to use the default views to see if that help.

These are the only customizations we have, I am assuming product and category changes won't affect the checkout pages - will try removing and testing later today. Anything else I can look at?

...html/templates/destinyfx/html/com_hikashop$ find .
./product
./product/show_tabular_backup.php
./product/listing_div.php
./product/listing_img_title.php
./product/show_noPrice.php
./product/show_tabular.php
./product/listing_price2.php
./product/cart.php
./category
./category/listing_div.php
./category/listing_img_title.php
./category/listing_img.php
./checkout
./checkout/login_form.php

Removing all the customization didn't help.

Tried putting an echo into custom_fields.php, and didn't echo. But it does at the start of fields.php (which calls custom_fields), but when I display the custom fields using print_r($this->extraFields); it displays an empty array. I attached an image showing they are there... So something with custom fields appears to be broken or misconfigured.

I also tried displaying the address custom fields which works fine. Debugging the extraFields function next...

Ok, what I found is that the backend UI doesn't leave the default category blank, it was filling in a category number which didn't relate to the products on the order. So the query found nothing.

I was able to work around the problem by typing "all" in the category because the query looks for blank or all along with the specific categories. Fields are displaying now.

You might want to fix that for others, it has problem to be very frustrating for us.