check out process step icons did not show when che

  • Posts: 31
  • Thank you received: 0
9 years 6 months ago #202614

-- HikaShop version -- : 2.4.0
-- Joomla version -- : 3.4.1
-- PHP version -- : 5
-- Browser(s) name and version -- : firefox
-- Error-message(debug-mod must be tuned on) -- : check out process step icons did not show when checking out

When checking out, the upper status always stay in step 1, no more progress.
How to make it show: step1 login...step2...step3....

Thanks

By the way, how to enable the email notification to the administrator when an order was created ? I never received any confirmation email after order created by a customer.

Thanks again

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 82910
  • Thank you received: 13379
  • MODERATOR
9 years 6 months ago #202625

Hi,

1. That's because you have all the views of the checkout workflow in one step. Here is a video explaining how to configure your checkout workflow:
www.hikashop.com/support/support/documen...eckout-workflow.html

2. The order notification is enabled by default. If you don't receive it, it can mean:
- you disabled the "order creation notification" email via the menu System>Emails
- you emptied the field "order creation notification email address" setting of the Emails section of the HikaShop configuration instead of having your email address in there.
- Emails are not being sent because there is either a problem with the Emails settings of the Joomla configuration or with the Emails settings of the HikaShop configuration and you should review them with your hosting company or system administrator.

Please Log in or Create an account to join the conversation.

Time to create page: 0.054 seconds
Powered by Kunena Forum