Missing Width Message in Checkout

-- HikaShop version -- : 2.50
-- Joomla version -- : 3.4.3
-- PHP version -- : 5.6.10
-- Browser(s) name and version -- : Firfox 39.0

After upgrading to Hikashop 2.5.0 I get a warning message at the checkout after the product has been selected and the user has logged in saying, "The Width is missing for the product [the name of the product]." I have widths for all of my products and their variants. This message shows up for every product and I cannot figure out what it means.

Hi,

Please give us more informations about the shipping method used when this error is displayed and provide a backend and a FTP access via our contact form with the url of that topic in your message

www.hikashop.com/support/contact-us.html

Hello,
Your USPS shipping method seems to be correctly working, but the error message is still displayed, did you add some code customization ? to add for example the "Weight" option through your USPS shipping method ? If that the case can you test it without any code customization ?
Thanks.

I removed all customization by removing the html override folder in my backend and front templates. and the usps.php file is from the original install and the error still appears. This did not appear until the recent upgrade.

I just figured it out. I had a width and length for each product but no depth. When I added a depth the error went away. What is weird I only did this for the main product and not the variants even though it is one of the variant options in my shopping cart. Does this make sense? Is this the way it should be?

Hello,
The USPS is correctly using the dimensions of your product variant, but your should correctly set each dimmensions / weight to be sure that it'll use it.

Hello,

I have the same issue only from today (no changes made in the site)

Suddenly I began to have this error on check out:

"The Width is missing for the product [product name]
The Length is missing for the product [product name]
The Height is missing for the product [product name]"

Hello,

If I added width, length and height in the product notifications, the error disappeared. I don't need dimensions in my products, so what can I do?

Hello

But you can't use the USPS shipping method without your product dimensions because the USPS shipping platform will need it and can't return the rates without it.

directly edit the code of the USPS shipping plugin.

Hi,
If you really want to use the USPS shipping method without dimensions you'll have to change that line :

$package = $this->getOrderPackage($order, array('weight_unit' => 'oz', 'volume_unit' => 'in', 'required_dimensions' => array('w','x','y','z')));

$package = $this->getOrderPackage($order, array('weight_unit' => 'oz', 'volume_unit' => 'in', 'required_dimensions' => array('w')));

Thank you, you forgot to tell me to erase the follow:

$package['x'] = $package[0]['x'];
				$package['y'] = $package[0]['y'];
				$package['z'] = $package[0]['z'];

Hi,

Someone can explain to me why I need to do this after 2 years that the site is working?

Yes but one week ago the shipping platforms was not the same? What was different before? The problem started few days ago and the site is working 2 years... That what I can't understand...?

Hello,
The only reason, will be that your shipping method was working as you want with the old Hikashop shipping version, and that when you updated your hikashop version, the new dimension restriction was applied.

Hello again,

I think that because the last update of Hikashop, the problem is back. I tried to change the code like you told me to do but it's not changing anything. Any idea?

This happened with all the products. I get this warning (screenshot 6) when I go to checkout.
I attached the dimension of the product and the shipping method settings.
Thank you

Hello,
It should work with the customization that we previously added (you should test it again with the modification and with your cache cleared), you didn't attached the warning, can you do it so that I can directly check it ?
Thanks.

Hello

Sorry for that. Here the attachment with the error.
I tried the previous customization. I'll try again and clear my cache.

Thank