"Shipping" checkout section is blank

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9 years 3 weeks ago #219451

-- url of the page with the problem -- : foreignlanguagesforkids.com/index.php/pr...spanish-dvd-volume-1
-- HikaShop version -- : 2.6.0
-- Joomla version -- : 3.4
-- Browser(s) name and version -- : Chrome 46.0.2490

Some (not all) of my customers are having the following issue.

When they reach the "Shipping" section of checkout, the input forms don't display. Here is a screenshot a customer sent me: i.imgur.com/nSQIF64.png

Any idea why this is happening?

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9 years 3 weeks ago #219452

Hi,

If there is no shipping required or no shipping method available ; the zone can be blank.
Now it looks like your template does not display the Joomla message ; so that could explain why you have the zone empty but without any message explaining the situation.

www.hikashop.com/support/support/documen...issues.html#messages

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 2 weeks ago #220197

Hi Jerome,

Thanks for the response.

The page you linked says this: "Sometimes, your template has an option to turn that display off. So first, check about such option in your template options screen and turn it on."

I have gone to Components > HikaShop > Configuration, but I don't see any field that matches this description. Can you help me with this?

Thank you!
Lauren

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9 years 2 weeks ago #220286

Hi,

This message talks about such option in your Joomla template. So you won't find it if you're searching in the HikaShop configuration.
As explained in that link, the best is to seek advice with your Joomla template provider.

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