Checkout: Inquiry, offer, confirmation, payment...

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9 years 1 week ago #221050

-- HikaShop version -- : last bussiness
-- Joomla version -- : last
-- PHP version -- : last

Hello

We don't sell books or sport equipment. We sell engraved articles. :)

INQUIRY:
1. Customer choose one article (e.g. wineglass)
2. He want to engrave it. But there isn't one way to standardize all wishes. Probably we must improve his graphics, ...
3. Customers delivery address...

OFFER:
We must study customer's inquiry, refine it and give/send/generate an offer.

CONFIRMATION / DELIVERY:
When customer accept our offer then we may invoice/deliver...

If not, how may implement this workflow?

Regards,
Petar Ristanovic

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9 years 1 week ago #221104

Hi,

I suppose that you could remove the "payment" view from the "checkout workflow" setting of the HikaShop configuration.
That way, no payment would be made during the checkout.
Then, you would get the order admin notification and you could talk with the customer and change the prices/etc based on his needs. Then, you can give him a link to his orders listing in order to pay for the order thanks to the "Payment of orders not paid immediately" setting of the hikashop configuration.

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