Trouble with Checkout button

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8 years 11 months ago #224706

-- url of the page with the problem -- : greenbaobab.ru
-- HikaShop version -- : 2.6.0
-- Joomla version -- : 3.4

Hi,

after finishing of the last step of checkout und pushing the button, i get redirect again to the shop, instead of a page saying kind of "Thank you for order".
The order is actually made, email confirmation of it received.
I can't find where is the problem. Please help!

Thanx

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8 years 11 months ago #224712

Hi,

Your URL doesn't work: take.ms/2m1ON
So I couldn't try it for myself. So it's hard to say.
I would recommend to try with the default template of Joomla instead of your template.
If it displays the thank you message, then it means that your template is not configured to display joomla messages:
www.hikashop.com/support/support/documen...tibility-issues.html
So fix that and you should get the message with your normal template too.
Then, regarding the rest being displayed on the page, you can actually change the thank you page thanks to the "return URL" parameter of your payment method. Most of them should have such option where you can enter the URL where you want the customer to be directed after the checkout.

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8 years 11 months ago #224746

Hi Nicolas,

we are trying to grant the access.
Regarding template - we do not have default template, we had empty joomla and than we installed our template. Besides before there was everything ok with Thank you - page.

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8 years 11 months ago #224753

Hi,

Then try to install the default template:
forum.joomla.org/viewtopic.php?f=706&t=809757
It's the best way to check if it comes from the template or something else.

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8 years 11 months ago #224801

it is so that the step-4, where thank you page should be, is jumped over back to shop.
noticed in URL: step-3 is finished and fine, than step-4 for a couple of sec, and than shop

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8 years 11 months ago #224844

Hello,

This can be link to your payment method, in some of payment plugin you can config your return url, and so if you set it to your main shop page, that can explain this.
Thanks to check this point.

Best regards,

Last edit: 8 years 11 months ago by Philip.

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