Client Payment Confirmation

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8 years 10 months ago #226136

-- HikaShop version -- : 2.6.1
-- Joomla version -- : 3.4.8
-- PHP version -- : 5.5.22

Hello,

I have "Essential" installed.

Currently, the clients receive a confirmation when they finish the check-out process on the site but they do not receive anything once they have paid.

Is there any way for HikaShop to send an automatic confirmation of payment and order number ONCE they have actually paid?

Thank you very much!

(I looked for info on this topic but didn't find anything)

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8 years 10 months ago #226176

Hello,

Which payment plugin do you use?
Because, this is related to your payment method configuration.
Maybe in your payment method configuration you have an option to notify customer when order status change.

Regards

Last edit: 8 years 10 months ago by Philip.

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8 years 10 months ago #226248

Thank you very much for your reply.

I am using PayPal. The order status has to be changed manually or is done automatically after the client pays?

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8 years 10 months ago #226275

Hello,

The plugin must update automatically order status when validated Paypal notification is received by your plugin.
Of course it depends from your Paypal plugin configuration.

Regards,

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