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9 years 6 months ago #265287 by trogladyte
Replied by trogladyte on topic No emails being sent
That's the plugin we've been using all along. If you look back in this thread you'll see you said that was the one that you patched.

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9 years 6 months ago - 9 years 6 months ago #265297 by Mohamed Thelji
Replied by Mohamed Thelji on topic No emails being sent
Hello,

The Paypal Pro version that I gave you is a new version that will probably be released through the next Hikashop version.
Can you install it on your website and test it, so that we can know if it correctly fixed your issue ?

Thank you.
Last edit: 9 years 6 months ago by Mohamed Thelji.

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9 years 6 months ago #265445 by trogladyte
Replied by trogladyte on topic No emails being sent
Where do I download the plugin only from? Can't find it on your site.

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9 years 6 months ago #265480 by Mohamed Thelji
Replied by Mohamed Thelji on topic No emails being sent
Hello,

You'll just have to download it through my last post :
www.hikashop.com/forum/checkout/884572-n...html?start=20#265271

Hello,

Can you try it with that PayPal pro payment plugin version ?

Thank you.

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9 years 6 months ago #265547 by trogladyte
Replied by trogladyte on topic No emails being sent
Thanks - completely missed seeing the attachment. Have installed it and will let you know. Thanks again!

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9 years 5 months ago #265877 by kittdrury
Replied by kittdrury on topic Paypal
The system is still taking the client to the Login page.? Paypal or the Paypal PRO plugin.?
Kitt

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9 years 5 months ago #265893 by trogladyte
Replied by trogladyte on topic No emails being sent
Hi Mohamed

It's taken a while for someone to use a CC, but I can now report it's back to workign correctly, Thank you!! :)

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9 years 5 months ago #265894 by Mohamed Thelji
Replied by Mohamed Thelji on topic No emails being sent
Hello,

@trogladyte
Good, thank you for your feedback !

@kittdrury
Can you download the last Hikashop version through our website, install it and test it again ?

Thank you.

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9 years 5 months ago #265938 by kittdrury
Replied by kittdrury on topic Paypal Checkout
Dear Mohamed, we have updated the plugin as requested, after putting a product in the basket and clicking on the Paypal button it is still taking us to the login page as attached. Can you please email us at chris.drury@sumphero.com and we can send you the login credentials. Thank you. Chris
Kitt

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9 years 5 months ago #265948 by Mohamed Thelji
Replied by Mohamed Thelji on topic Paypal Checkout
Hello Chris,

Firstly, can you give us a link to your website so that we can directly test it and check your Hikashop version ?

Thank you.

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9 years 5 months ago #266034 by kittdrury
Replied by kittdrury on topic Paypal Checkout
You have the latest stable version of HikaShop Business: 3.0.1
www.honeysuckleyard.com/index.php
www.honeysuckleyard.com/administrator

All of this information together with the login details were sent yesterday in a EMail through the contact Us page. Best Regards Chris
Kitt

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9 years 5 months ago #266104 by nicolas
Replied by nicolas on topic Paypal Checkout
Hi,

If you activate the debug setting of your payment method, you'll see that you get this error:
monosnap.com/file/YtODkaLbrNjSzuqygUflz5jjQp28iG
And if you search for that error message online, you'll find this:
stackoverflow.com/questions/23358683/pay...-header-is-not-valid
Which explains that this error is returned by PayPal when the credentials you provided in your payment method are incorrect.
So you'll have to check with the support of PayPal your credentials as something must be wrong with them.

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9 years 3 months ago #271785 by trogladyte
Replied by trogladyte on topic No emails being sent
Alas, this issue has started again. I have reinstalled the plugin you attached to one of your previous posts (I assume that's done through the main Joomla install - couldn't find any way via HS) and we'll see what happens.

however, I don't remember doing an update to HS on or after May 30 2017 (the date the last successful CC email was sent) so this is a huge worry for me and my client. I cannot understand how it was working then suddenly stopped.

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9 years 3 months ago #271811 by nicolas
Replied by nicolas on topic No emails being sent
Hi,

There is no reason that the issue would change if you didn't change anything in HikaShop.
So updating the plugin likely won't help.
The issue must be elsewhere: Either in the parameters of the plugin or the settings of the PayPal account or a change PayPal made.

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9 years 3 months ago #271893 by trogladyte
Replied by trogladyte on topic No emails being sent
So am I right in that emails are not sent until a reply is received from PayPal that the transaction is complete? I ask as suddenly no emails are being sent, so I am assuming that there's a return of some sort from PP that triggers the emails to the client and admin.

Cheers

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9 years 3 months ago #271896 by nicolas
Replied by nicolas on topic No emails being sent
Hi,

That's right.
If you don't get the notification emails for the order, check that the status of the orders are changed from "created" to "confirmed" after the payment.
If yes, then the problem is an email sending one. In that case, check the Customers>Email history menu for the emails. If you see them there, ask your hosting what happened to them with screenshots of the details of the emails there. They should be able to tell you what's wrong.
If not, then the problem is a payment notification not received. And in that case, we have a documentation to guide you in finding the issue:
www.hikashop.com/support/documentation/i...or.html#notification

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8 years 10 months ago #281597 by trogladyte
Replied by trogladyte on topic No emails being sent
It's started again.... For no reason emails are not being sent for credit card orders. There was an order on 10/26/17 that behaved correctly. Subsequently, there have been 3 CC orders which have not sent emails, but are showing as Confirmed. PayPal orders are sending emails correctly.

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8 years 10 months ago #281599 by Jerome
Replied by Jerome on topic No emails being sent
Hello,

Did you do what Nicolas asked you to do in his previous message ?

In that case, check the Customers>Email history menu for the emails. If you see them there, ask your hosting what happened to them with screenshots of the details of the emails there. They should be able to tell you what's wrong.
If not, then the problem is a payment notification not received. And in that case, we have a documentation to guide you in finding the issue:


Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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8 years 10 months ago #281665 by trogladyte
Replied by trogladyte on topic No emails being sent
The only 2 I, personally, can't answer to, is:

The option "allow payment notifications from paypal" of the PayPal is turned off. You should turn it on.
You changed the IPs in the PayPal IPs option of the PayPal plugin. (assuming you mean the 3 credentials by this).

I am asking the client to confirm these are still correct. I have also turned on Debug to see if that yields any further info. The strange thing is:

It was working till a few days ago (October 26) and I certainly haven't altered anything)
The payment plugin is set to set Verified Status to "Confirmed" which all 3 missing orders are showing in HS. That would seem to indicate that PayPal successfully transmitted verification of payment received.

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8 years 10 months ago #281668 by Jerome
Replied by Jerome on topic No emails being sent
Hello,

Please open a new thread and provide a full and new description of your issue.

Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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