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Items not going to cart

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8 years 5 months ago #290845 by cr2
Items not going to cart was created by cr2
-- url of the page with the problem -- : newyorkcityphotosafari.com
-- HikaShop version -- : 3.4.0
-- Joomla version -- : 3.8.6
-- Browser(s) name and version -- : all of them.
-- Error-message(debug-mod must be tuned on) -- : Please complete the Transaction Id field

Hi,

My products are not going to the cart at all. When I click add to cart I simply get: Please complete the Transaction Id field

this is a new problem.Things were fine previously.

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8 years 5 months ago #290846 by Jerome
Replied by Jerome on topic Items not going to cart
Hello,

Yes, you have required item custom fields but you also have a CSS rule which hide the "stars" indicating the required fields.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

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8 years 5 months ago #290908 by cr2
Replied by cr2 on topic Items not going to cart
I'm sorry, what's the solution? I'm not understanding what you are saying I should do.

Items are not going to the cart at all.

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8 years 5 months ago #290909 by Jerome
Replied by Jerome on topic Items not going to cart
Hello,

1 - Please re-download HikaShop
Someone else submit an issue which can be the same as yours but since he provided more details about the details and a link to the source of the issue, we were able to investigate correctly on it.

2 - If the problem persist, please provide a directly to where your issue is, with precise instructions to reproduce your problem.
Please note that when I went in your website homepage, there was nothing to guide me ; so I opened a product page manually and I was able to add it into the cart by filling the required fields.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

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8 years 5 months ago #290960 by cr2
Replied by cr2 on topic Items not going to cart
Hi, Sorry about that. The page is here: newyorkcityphotosafari.com/calendar/nyc-swag

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8 years 5 months ago #290967 by Jerome
Replied by Jerome on topic Items not going to cart
Hello,

Thanks.

Please re-download HikaShop 3.4.0 : www.hikashop.com/my-account/your-subscriptions.html

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

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