Customers are unable to check out after loading their shopping cart

Hi,

It could be a bug that has already been fixed, either because you don't have the latest version, or you don't have a hot patch we've added since the latest release, or one we didn't find yet. But it could also just be a setting issue and it is exacerbated by something else (for example, the user doesn't fill something he needs to, but the template doesn't display the error messages coming from HikaShop to warn the user and thus he doesn't know what's wrong).
Again, it's hard to say without even a link to the shop to check on the situation.
And also, what you say in your last message seems to confirm that it's not linked to the payment plugin.

Also, the address is only mandatory if you have the "address" view in your checkout. If you've deleted that view form the checkout, then the address is not mandatory. If the user fills it during the registration, then it will be attached to the order automatically, but otherwise (if for example he logs with a user account without an address previously added) he can place an order without an address.
Similarly, if you're using PayPal Express Checkout, based on how your checkout workflow is configured, it might be possible for the customer to bypass the checkout (that's the goal of this plugin) and then if PayPal doesn't provide any address information for some reason, the order could be created without an address.
Again, without looking directly at your checkout, I can't say for sure what the problem is. I would need to to provide a link to it to check the situation.

Hi,

I got your access and what I can see confirms what I was saying previously.
You've removed the "address" view from your checkout workflow, in the HikaShop configuration.
Because of that a billing and shipping address is not mandatory to checkout on your website.
If I can create a user account on your website without specifying an address (like for example via Joomla's registration form), then I can login and checkout without entering an address.

And then doing a checkout without address while your setup supposes the customer has an address is a problem so I'm not surprised the customer get stuck at some points when that happens in some cases.

So I guess you'll want to add back the "address" view in your checkout workflow and it should work much better.

Hi,

I did got your email with the accesses 12 days ago. After that, I replied here:
www.hikashop.com/forum/checkout/902837-c...ing-cart.html#336173
Did you miss it ?

I looked at your checkout again today but I didn't see any issue with the gtranslate module and the next button. The button works fine for me even after I use the module to change the language of the page.

Hi,

I indeed do see the problem.
However, I'm not sure why it does that.
I see that you have a hidden input field added to the checkout views:
i.imgur.com/RoDpfw4.png
I wondering if you don't have some kind of honypot mechanism which might have a problem with the replacing done by the gtranslate switcher module.