If coupon reduces cart total to zero, sale does not process

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  • Hikashop Essential
2 years 11 months ago #337410

-- HikaShop version -- : 4.4.4
-- Joomla version -- : 3.10.3
-- PHP version -- : 7.4
-- Browser(s) name and version -- : firefox
-- Error-message(debug-mod must be tuned on) -- : No payment methods found

Hi!
If i make a coupon that makes an item 100% off, the user cannot make the purchase and gets a "No payment methods found" error.
What am I doing wrong?

My goal is to make a coupon that makes the item free and charges no tax on the free item and doesn't require a payment method since it's free.

Thanks in advance!

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2 years 11 months ago #337418

Hi,

Normally, when the cart total amount goes to 0, payment is not needed and thus HikaShop doesn't try to load the payment methods and thus that error should not happen.
Please provide :
- the URL of the shop
- the screenshot of the settings of the coupon to use to reproduce
- any other useful information to reproduce the issue on the shop
- a screenshot of the settings of the payment method you have setup in system>Payment methods.

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  • Hikashop Essential
2 years 11 months ago #337471

SHOP URL: www.cyborgprime.com/shop
COUPON SETTINGS: https://ibb.co/37PQb9R
PAYMENT METHOD (paypal) SPECIFIC CONFIG: https://ibb.co/D7rxRcp
PAYMENT METHOD (paypal) GENERIC INFO: https://ibb.co/MC1g4zy
PAYMENT METHOD (paypal) RESTRICTIONS: https://ibb.co/R700Xzq

Hope that is enough to go on!
thanks for your help!

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2 years 11 months ago #337482

Hi,

I'm not able to find the "scout pack" product on your shop and thus I can't test the situation on your checkout.
Could you provide a direct link to that product so that I can test the coupon ?

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  • Hikashop Essential
2 years 11 months ago #337597

OK sorry I turned it off until I resolve this.

In the meantime, try another product.

Try this - Here is a coupon for 100% off Random Modern Mixed-Gender Names 1

Coupon: FREENAMES

Last edit: 2 years 11 months ago by CyborgPrime.

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2 years 11 months ago #337603

I tried to register to be able to test but I never got the activation email to activate my user account.
So I couldn't really try.
You must have an issue with your email server.
You might want to turn off the new user account activation setting in the Joomla user manager and check why the emails are not being delivered.
Could you provide an activated user account so that I could proceed ?

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  • Hikashop Essential
2 years 11 months ago #337620

Oh thanks - fixed that and also activated BOTH of your accounts.

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2 years 11 months ago #337622

Hi,

Again, I'm not able to reproduce the issue.
However, this time, I was able to go through the whole checkout and it worked just fine.
I ended up on the thank you page:
i.imgur.com/H4zrINq.png
You can see on your backend the order with the number G1Z60.
Are you sure that you have the problem ?
Could you try again ?
If so, could you provide precise instructions to reproduce the problem ?

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  • Hikashop Essential
2 years 11 months ago #337623

Hmm - maybe it resolved by itself?
I was having two issues- one was that the coupon still charged tax on a purchase of zero, then when I set the coupon to include tax so that the total was zero, it would give me the error about no payment ability for zero dollars.

I see your order went through and honestly, I'm surprised LOL

I'll check back if it is resolved and close this "ticket" if it is.

Thanks for your help.

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  • Hikashop Essential
2 years 11 months ago #337624

ok it seems to be working - not sure why. LOL

Thanks for your help anyhow - you did help me fix the outgoing mail issue though.

The following user(s) said Thank You: Philip

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