Erratic behaviour of Multi coupon extensio

  • Posts: 246
  • Thank you received: 2
  • Hikashop Business Hikashop Essential
1 year 11 months ago #347523

-- url of the page with the problem -- : www.beeswaxcandleshop.com/store.html
-- HikaShop version -- : 4.7.0
-- Joomla version -- : 3.10.6
-- PHP version -- : 7.4.33

Problem with coupon

Hello - A few days ago I installed the multicoupon discount extension on my hikashop site.
I have been receiving erratic behaviour.
After installing the coupon, it shows on the shipping pages and works - but after a few hrs or next day it will not work - coupon text shows, but you get an error = "The coupon you entered is not valid". Last time this happened I deleted it and made a new coupon with a different code and it worked for a few days. I also noted that it could not be deleted from the checkout page using the delete button. Also, it stayed on (in chrome) and a happy customer received the discount without even entering the code.
Any ideas?

One other question - what is the the 3 empty boxes - I probably had them before but don't remember - I just upgraded to new hikashop.

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
1 year 11 months ago #347524

Hi,

These are the quantity input and the + and - buttons. They display like this because of the template CSS.
A quick solution is to change the "quantity input method" setting of the HikaShop configuration to a layout which works better with your template.

We can look into the situation with the multicoupon system but we would need some instructions to be able to reproduce the problem consistantly. Also, if you could provide screenshots of the settings of the coupons involved in the issue, it would be great so that we get a better understanding on the situation which is a problem.

The following user(s) said Thank You: bigfoot

Please Log in or Create an account to join the conversation.

  • Posts: 246
  • Thank you received: 2
  • Hikashop Business Hikashop Essential
1 year 11 months ago #347529

www.beeswaxcandleshop.com/store/large-be...candles-pillars.html
Put something in the cart and try to check out - coupon code is MMN1776

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
1 year 11 months ago #347545

Hi,

Thank you. I was not able to reproduce that issue.
However, I was able to reproduce the "delete button not working" issue. I found the problem with it and added a patch on our end to fix it. Download again the install package of HikaShop on our website and install it on yours and you'll have the patch for it.

Please Log in or Create an account to join the conversation.

  • Posts: 246
  • Thank you received: 2
  • Hikashop Business Hikashop Essential
1 year 11 months ago #347561

Hello - I downloaded a new copy and installed it. When I used it, it worked, but still cannot delete it from the order form. Then I unpublished it, cleared the cache on siteground website, and it was still there. I am concerned that it wont clear by itself - I already had orders with the discount applied when it should not have. I have published it again.

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
1 year 11 months ago #347562

Hi,

I can see you're still using the build of HikaShop from the 7th of December, not the one I uploaded today with the patch.
So it's normal you didn't see any change.
I suppose you must have used the wrong install package when running the installation again. You can see the build number in the Hikashop configuration at the beginning of the main tab. It's the number next to the version. It's actually the date. For example 2212071647 is actually 2022/12/07 16h47

The following user(s) said Thank You: bigfoot

Please Log in or Create an account to join the conversation.

  • Posts: 246
  • Thank you received: 2
  • Hikashop Business Hikashop Essential
1 year 11 months ago #347575

Thank you - my mistake - I was re installing the coupon extension - did the whole hika file and it works now - thanks.

Bill

Please Log in or Create an account to join the conversation.

Time to create page: 0.079 seconds
Powered by Kunena Forum