1 page checkout, 2 times confirmation required

Hi,

I checked your checkout and the process is normal. Before filling the address information, there is no shipping cost.
Once you fill all the fields and click on the "Aanvraag afronden" button, the shipping cost is added to the cart, so the full total of the order changes.
HikaShop has to display again the checkout page so that the user can see the new total price before creating the order and redirecting to the payment page. It would probably even be illegal for you to have the order created without the user validating the final price.
The problem is that without first validating the address, the system cannot know what the shipping cost will be.

I think that one solution would be to change the "show submit button" of the "login" view to display the "register"/"next" button below the guest/registration form and then customize the show_block_buttons view file via the menu Display>Views in order to display the "finish" button only once hikashop_loadUser() is not empty (meaning that the user filled the guest/registration form or logged in). It would also require a bit of javascript to display the finish button once the user has filled the form.

But I'm not convinced that the users will be able to better understand that the finish button has appeared at the end of the checkout page. I think the best would be a 2 steps checkout so that the user can clearly understands what needs to be done.

Hi,

The page redisplays because you have the cart block displayed there and it changes after the address is provided.
You need to not have the cart block on the first step where the user enters his information.
Then, it will automatically switch to the second page after you validate the information.
Instead of the cart block, what you can do is to display the cart module there. You can use for example the modules anywhere plugin to display the module with a "text" block instead.

Hello,

We didn't understand your idea, because when we go in your checkout we can see that the cart block is still here.
See my screenshot :

Hello,

We process some tests (with a guest checkout) and now, no need to double-click to reach the second page.
But can you confirm this? And process some test with a registered account and if issue remaining, provide us registered account references.

Note : Use our Contact us form to provide your references, and add an Url link to this topic

Regards

Hello,

We process some test (always as guest) and didn't have to "double-click", then can provide these elements :
- Frontend user references
- List with which browsers you use for your tests
- On your side, can you process some test with another browser AND another test in incognito mode (private mode)

Note : Use our Contact us form to provide your references, and don't forget to add an Url link to this topic
Regards

Hello,

Please provide these elements :
- Url link to your backend administrator
- Backend user references (with maximum ACL)

Note : Use our Contact us form to provide these elements, and don't forget to add an Url link to this topic.
Regards

Hello,

Unfortunatelly on our side we aren't still able to reproduce your issue, and so helping you is really difficult.
Can you process somes test without your current template in order to see if on your side this solve (or change something) your issue.
Then, make your returns.

Regards

Hi,

I think that the problem is with your "main tax zone".
I can see that you selected the "europe" zone.
Because of that, before the user enters his addess, he is affected to this zone.
Also, your shipping methods are restricted to different countries.
So before the user enters his address, no shipping method is available for his cart.
However, after the user enters his address, shipping methods are available and the first one is preselected, which changes the total of the cart. Because of that, the checkout system doesn't allow you to move to the next step automatically.
I think that if you change the "main tax zone" to "Nederland", when your customers fill their address in the Netherlands, they will switch to the next step as there is no change in the shipping method of the cart.
A different solution would be to have all on one step so that the page would refresh and then the customer would confirm.
Or a different solution would be to have the login block on its own step. That way, after filling it, the step would be empty and HikaShop would force the user to move to the next step.

Hi,

I'm not able to reproduce the problem on your website when I login with the access you provided. I automatically go to the next step now that the login view is on its own.
However, I do see that I stay on the current step if I fill the guest form.
That's because a few years ago, we've added a button to allow guests to be able to modify their email address and thus we didn't want to not allow access to the step in that case so that the user can change his email address if necessary.

What you can do is to add the code:

			$user = JFactory::getUser();
			if(!empty($params['register_done']) && !empty($user->guest)) {
				$workflow_step = hikashop_getCID('step');
				if($workflow_step > 0)
					$workflow_step--;
				$checkoutHelper = hikashopCheckoutHelper::get();
				$workflow = $checkoutHelper->checkout_workflow;
				if(count($workflow['steps'][$workflow_step]['content']) == 1)
					return false;
			}

public function checkMarker($markerName, $oldMarkers, $newMarkers, &$controller, $params) {

Hello,

Can you allow us to still access your backend, either by providing these elements again:
- Url link to your backend administrator
- Backend user references (with maximum ACL)

Note : Use our Contact us form to provide these elements, and don't forget to add an Url link to this topic.µ
OR
Reactivate the account you previously provided to us (hikaS3xxxxx)
Regards