Total price discount not displaying

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8 years 10 months ago #227298

-- HikaShop version -- : 2.6.0
-- Joomla version -- : 3.4.6
-- PHP version -- : 5.5.30
-- Browser(s) name and version -- : Google Chrome 47.0.2526.106

Hello,

We have set-up Hikashop to automatically offer returning (logged-in) customers a discount per product.

Our problem is that on checkout, the correct total discount is not shown if you order more than one product. See attached: Capture.png.

In the screenshot, we have brought five units each with a discount of £4. The unit price shows the £4 discount but so does the total price. The total price should show a total discount of £20.

Can you help with this?

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8 years 10 months ago #227313

Hi,

Would it be possible to see more details about your discount and the product ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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8 years 10 months ago #227346

Hello,
We have a product, which has prices in EUR and GBP, and when a customer completes a purchase we put them in to a "purchased" group who can then see a flat rate discount of say £4 off the price. It all seems to work and display the discounted product amount but when you add multiples of the product to your basket (in my screenshot, I have added 5) the individual price and discount is correct (£22 and £4) but although the total price is correct (£110) the total discount is showing as £4 not £20, as it should!

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8 years 10 months ago #227348

Hi,

I mean, using screenshots.
They are quite more precise that text description

Thanks

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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8 years 10 months ago #227492

OK, attached are images of the product and discount. Let me know if you ned anything else?

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8 years 10 months ago #227496

Hi,

That's a lot of filters !

You do not need to put all filters in the same time ; just activate what is really needed, like : the filter on the products.
The rest (category, access level) is useless and can, on the contrary, generate an error and make that discount non working.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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8 years 9 months ago #227667

Thanks for your reply Jerome.

I have tried to disable some of the filters including access but the full discount is not displaying.

Can we send you a link to our test site with user credentials for you to have a closer look? If so, do you have an email address where I can send details?

Thanks,
Richard

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8 years 9 months ago #227672

Hi,

As always, the best is to use our "contact us" form with a link to that forum thread so we can see what the information are for.
www.hikashop.com/support/contact-us.html

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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8 years 9 months ago #227838

Thanks Jerome. We have sent details via your contact form.

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8 years 9 months ago #227841

Hello,

For a reason or another references you sent to us don't work, so I can't access to your backend.

Regards,

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8 years 9 months ago #228007

Thanks Philippe. I have checked the user credentials work and sent them via your contact form.

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8 years 9 months ago #228061

Hello,

I have just add some check in your override view for Cart/listing_price that I hope will correct your issue.
I'm waiting some news from you good or bad.

Regards,

Last edit: 8 years 9 months ago by Philip.

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8 years 9 months ago #228128

Hi Philip,

Thank you for your help.

Unfortunately, it doesn't work. In the attached example, the total price discount is £5 but it should be £15 as the visitor has ordered three units (each with a £5 discount).

What else could be causing this issue?

Thanks

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8 years 9 months ago #228129

Hi,

It seems that the modifications made by Philippe on your view "checkout / listing_price" were removed.
So I added them back and it is working as expected (I just tested it).

Please keep these modifications and don't revert the code to a previous version.

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8 years 9 months ago #228563

Thanks Xavier/Philippe, much appreciated.

We've noticed the discount is not applying to www.continuitylenses.com/en/single-boxes , nor does the total discount show on checkout if you purchase a single box.

How can we show these discounts?

Thanks.

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8 years 9 months ago #228573

Hello,

I can't process some test because we haven't test customer account.
Plus, the old administrator access you give us don't work anymore...

So, I can't check your issue.

Regards,

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8 years 9 months ago #228693

Hello Philippe,

I have sent details of our test site / user credentials to you via your contact form.

Thanks.

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8 years 9 months ago #228711

Hello,

From your configuration,

- First point : like Jerome told you

You do not need to put all filters in the same time ; just activate what is really needed, like : the filter on the products.
The rest (category, access level) is useless and can, on the contrary, generate an error and make that discount non working.


And so, this is not a good configuration for your filter :



You define a categorie WHERE there is no products AND you set "Including sub categories" to no.



This a good configuration :



As result :




Regards,

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Last edit: 8 years 9 months ago by Philip.

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8 years 9 months ago #229442

Hello Phillipe,

Thank you for your help with this issue.

I have followed your guidance above and replicated your configuration but cannot achieve the same result!

Please could you advise the exact steps you took to achieve the results shown above?

Many thanks.

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8 years 9 months ago #229445

Hello,

It's seems, that again you turn off our account test, so I can't help you!
Tell me when I can access to your backend.

Regards,

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