Need fast help with products custom fields variant

Hi,

So I have updated to joomla 3.5 and everything seems to be ok. After few days i am trying to create product. I have custom field called size chart which is WYSIWYG editor and i display it on product page. I create size table in that custom field/WYSIWYG but size table do not appear on product page. I thought maybe something has changed so tried to add that table to variant but i cant enter there anything, same applies to variant description. Its just not allowing me to write anything up there.
Tried to create new same custom field and it worked for 1 product only and now does same.
With custom field text on product page all works fine....

Updated to joomla 3.5.1 and hika 2.6.2 and still same.

After some investigation i found that if there is no variants WYSIWYG custom field will show on product page but after creating variant it will disappear.


Any quick help/fix would be appreciated.

Thanks

Hi,

1. Well I am not sure what I did or what happened but before providing screenshots I tried to create product again and it works like it should. However yesterday I was stuck for 2 hours with this....

Update. So it seems there is an issue with firefox when creating product. All works fine with IE11 but with firefox trying to edit product variant description does nothing. It just not allowing me to write anything up there....I also tried to fully clean/reset firefox
Or created product with IE11 all ok. Then with firefox on main product edition page (example) added related product, saved and my WYSIWYG custom field do not show anymore on product page....

2. I have another issue which I cant reproduce. We have HikaShop collect on delivery payment method which is linked with one of the shipping methods. So if that shipping method selected it will show collect on delivery payment method only....
The issue is that we had few orders where restriction didn't work and buyer selected example: bank transfer payment and that shipping method linked to collect on delivery payment only....Like today there was an order with quantity of 3 of one product. Buyer said that everything was fine until final page where quantity changed it self from 1 to 3 + payment method.... At first time I thought that maybe buyer did something wrong but now after 4th order it seems there is an issue. However after spending some time I cant find where could be the problem.

Regards

Details have been sent.

Thanks

Hi,

It seems that no one was looking into this topic for almost one week. So i have disabled login....
Checkout seems to work and i had no bad orders lately but thing with firefox browser seems to be there...

I would appreciate if someone could look into this, same as my last topic about google e commercectracking topic. Stiil no replay thete after 1 week...

I know you guys busy but support would be appreciated in that topic.



Thanks

Hi,

Thank you for replay.

1. Well I am using chrome right now and all works fine.

2. Had about 50 orders last week and no problems with payment so maybe there was some cache issue where same buyer came after we added new payment and shipping methods....

3. The only problem I have right now is google e-commerce tracking. After 2 weeks it still doesn't work as per this topic:

www.hikashop.com/forum/4-how-to/883369-g...mmerce-tracking.html

Kind Regards

Hi,

So after more then 1 year I finally found the issue here.

To reproduce the issue please follow this steps:

1. Create a WYSIWYG custom field of the type "product".
2. Create product and enter text "TEST" in WYSIWYG custom field so it will be visible in product page.
3. Check product page and you will see it is there, all fine here.
4. Make a copy of this product and add create 2 variants of this product
5. Check this "copy' product on product page and you shouldn't see text "TEST" you have entered previously. If you check back-end you will see that it is still there.
6. Go to this "copy" product -> select any variant and in WYSIWYG custom field enter any text.
7. Check product page again and you will see this your entered text on this product variant.
8. Delete that text from variant.
9 Check this "copy" product page again and the text "TEST" will be visible now.

Strange issue but I finally can reproduce it. If you wont be able to reproduce this issue I am happy to make a video and send you via contact-us form.

Many thanks

Hi,

Strange that i cant reproduce it on my test site. This is happening on live site.

As example. I do have product dress. Color is black and it has 2 sizes "S" and "M". I copy this product and change color in product variant to "Blue" and now WYSIWYG custom field is not visible. If i do not change it then all is fine. Seems some issue happens after i change characteristic in variant. I have tried to enable error report = nothing. Inspected code via firebug and couldnt see that WYSIWYG custom field in html at all.
How can i find what is causing this issue?

I had same issue previously and it was working fine only if i use google chrome in back-end....As for now it happens with all browsers. Not usre if it is related.

I use HikaShop Business 3.0.1 [1705151656]

I am happy to make a video and send back-end access to your contact form but i would like to ask to be more careful with your debugging as it is live site.

Many thanks

Update:

It looks like the isssue is coming from jquery error i get.

When i modify one of the characteristics value i get js error in console. I have attached screenshot.

Hi,

So i have spent few more hours to find what is giving this issue.

It looks like the issue is editor TinyMCE. It has received update with joomla 3.7.0
If i set editor to code mirror all is working fine. I also have noticed that then you go to product variant WYSIWYG editor has no menus and buttons... Can it be related to my issue? I have attached 2 screenshots.

Thanks

Hi,

The issue is not with " bootstrap-tooltip-extended ". I have modified version of jquery.ui and if I use original jquery.ui from last hikashop version there is no errors regarding bootstrap-tooltip.
If you check my screenshot attached regarding js errors you will see error like "hikashopupdatevariant is not defined"....

The issue is with "WYSIWYG custom field" and if product has variant this custom field wont show up after variant has been modified. Please see my previous posts regarding TinyMCE....

So I still looking for some help to find and fix this issue.

Thanks

Hi,

I have uploaded video to youtube and contacted you via contact-us form with a link to that video. I hope you will be able to reproduce the issue on your end and fix it.

Thanks

Hi,

This is probably TinyMCE giving problems. It doesnt add any html tags in variants at all.
What i found that i need to click save of the variant twice and it works.

However question is why variant editor is different to main product editor? It has no menus, buttons, options....


Thank you