Hello,
Sorry, Nicolas forgot to mentioned how it works.
You need to use the "contact us" form in order to contact privately the support team.
In ordre to give private information related to a forum thread, you have to give the URL (link) for the corresponding forum thread.
The usage of private message does not allow our support team to provide efficient support.
About the information you gave when you created the thread ; unfortunately, because it was your very first post it needed to be approve by a moderator and our ticket system cannot save the extra information you fill.
But it is just an issue with the very first post (which allow us to avoid spam).
Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.