Checkout is not working!

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13 years 6 months ago #15318

Hi,

I'm having a problem with the checkout process, when I hit the next button, the process don't change... the site is www.silveressential.com

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13 years 6 months ago #15323

Hi,

Could you check the different points there: www.hikashop.com/support/documentation/i...ins-listing.html#faq
If everything is ok, please activate the debug mode of joomla and try again. If you get an error message, please report it back.

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13 years 6 months ago #15324

Thanks,

I will check and let you know...

Thanks for your quick response!!! ;)

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13 years 6 months ago #15336

Hi again... Still have the problem... I check everything, all the parameters are configured and published... also activate the debug mode (which I don't know much about it) and don't find the error... any other suggestion?????

thanks for your time

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13 years 6 months ago #15358

I see several errors on your checkout which indicates that you didn't configure properly your shipping/payment methods:
Please select your shipping information
Please fill your payment information
No shipping methods available to your location

You probably added zone restrictions to your shipping and payment methods which prevent them from being displayed int he address is outside that zone.

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13 years 6 months ago #15363

thanks... problem solved!!!

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13 years 6 months ago #15376

Sorry to bother you again, but, I don't know why it's not working always... I check it twice, it work OK, but then I tried again and the payment method it's not displaying...

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13 years 6 months ago #15378

It must be one of the problems listed in the FAQ posted above, as last time...

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