Credit Card Payment Plugin Doesn't Work....

Hi,

I am using the credit card payment plugin with my ssl. For some customers this has worked fine, and everytime I have tested this (Firefox/IE, and Crome) it works fine for me as well, however, some customers can't actually see the input area to add their credit card info when checking out, thus unable to actually complete the transaction and make their purchase.

These are people who have set up and activated accounts properly, and say they have no firewall that should be preventing them from viewing.

I don't honestly know what else to try or do as I have no problems with the checkout so I can't see what they are experiencing.

They just say that when they should be on the page to input their credit card info, the boxes to input the info into and proceed are not there.

Can you help please?

Thank You

Sorry- the website address is www.mackenziecreekonline.com

Thank you, thank you thank you so much! I think everything should work fine based upon the changes I made thanks to you.

Won't know for sure if it works until someone out of state tries the process again, but I am fairly certain it will. Thank you again so much!

THANK YOU for checking, I so appreciate it!!