Akeeba subscription plugin

Hi,

So if I understand what you're saying, the order is confirmed, the subscription is added to the user in Akeeba Susbcriptions but the user group is not added to the user.
The plugin only handles the subscription of the user itself. The group being added to the user is something which is done by Akeeba Subscription and we don't have any control on that. And it's something that you configure on Akeeba Subscriptions end.
So in that case I would recommend that you contact the Akeeba Subscriptions support for help on that.

Then, a possibility would be that the access of the akeeba subscription plugin is not public and because of that it would be fired only when you change the status on the back end.

Other than that, I don't why it wouldn't work on the automatic confirmation but work on the manual confirmation.

When you edit a plugin via the joomla plugins manager you will find the option "Access Level".

I remember that we fixed a similar issue with that plugin a few months ago.
Did you download recently the plugin ?
If you have an old version of the plugin that could explain that behavior. And in that case, redownloading and installing the latest version from our website should solve the issue.
It was happening only with payment plugins where the credit card is asked on the checkout like with the authorize.net plugin in AIM mode so that might explain the problem...

Hi,

Thanks. Could you provide a back end and FTP access to your website so that we can trace down the problem ?

The problem should be fixed now.