Shopping cart clears after registration or login

Hi there,

My client has purchased HikaShop Essential v1.6.0 and I've been trying to get it set up with her site running Joomla 1.5.26 but have come across what I can only guess is a bug.

Basically if I add a product to the cart as a customer when not logged in, when I get to checkout and either Register or Login, I get returned to the products page with a message that "The cart is empty" and have to start again. It works the second time around once I'm logged in.

You can have a look at it yourself here - https://www.celebrantstraining.com.au/books-new

I've tried various setups of the Configuration and the only time it doesn't happen is if I set Registration to "No Registration", which is no good as I have downloadable products to sell.

I also look after another site running HikaShop Business 1.5.4 on Joomla 1.7.3 and have tested doing the same thing on it with no problems. I login and it reloads the checkout page with my product still in the cart.

I'd really appreciate any suggestions or help as this problem is stopping the shop from going live.

Thanks

Nathan

Just an update on this...

The client wants to go live with the "No Registration" option and without the downloadable products until this is sorted out so I have set up a copy of the site where registration is enabled to demonstrate the problem...

https://www.celebrantstraining.com.au/dev/books-new

Thanks Nicolas, it turns out the plugin was disabled.

I should say though, I hadn't disabled it, that was how it was installed and i"m guessing it should have been installed enabled?

Thanks again

Hi guys,

I seem to be having this issue too if anyone can help.

Checked the plugin, it was on. Turned it on and off again to be certain.

Also tried changing the session handler and no luck. Any other suggestions?

Thanks

Hi,

Do you have the latest version oh HikaShop ?

Can you try to re-install it over the current install ?

Hi there,

it is the latest version and after the re-install the same thing is happening I'm afraid.

No you're right, it was the easyblog users plugin causing the issue.

Thanks for the point in the right direction.