Orders details without address

  • Posts: 27
  • Thank you received: 0
11 years 11 months ago #80586

Hi,

Some orders from the customers , there are no address/shipping address details. However when we click to view the customer's profile, the customer does have address details there.
It seems that all the billing_address_id=0 and shipping_address_id=0 which links to address table 1, their address is not being displayed on the orders form. Some other customers have no issue.

Any idea why this can happen and how to solve it?

Thanks!

Please Log in or Create an account to join the conversation.

  • Posts: 82868
  • Thank you received: 13376
  • MODERATOR
11 years 11 months ago #80806

Hi,

We've never seen such issue. We would need more information. Could you try to find out a way to reproduce the problem on your website ? What do you have to do differently to have/not have the addresses ?

Please Log in or Create an account to join the conversation.

Time to create page: 0.053 seconds
Powered by Kunena Forum