Problem with taxes

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11 years 10 months ago #86152

Hello

I ve noticed that once the user is logged in he usually don t see the prices with taxes and he will actually don t pay the taxes.

It seams to be linked with the coupon if he already used one.

Can you help me on that

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11 years 10 months ago #86222

Hi,

No, if the user doesn't see the taxes once he logged in, it means that either the tax rule doesn't apply to his user type, or his zone, or his access level. So basically, it means that the tax rules are not configured properly on your website.

Unfortunately, not knowing how you configured your tax rules, I can't give you a more precise answer.

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