VAT Number Check

Hi,
I am testing a new HikaShop site for a client and I've tried to set VAT number checking. I published display/custom fields/address_vat, and I've tried online check, and format check settings but neither of those works. If I register on the shop with a valid vat number, then vat is still added to the order at checkout.

My host is running PHP 5.3.20, and soap seems OK - see screenshot:

I have set and published a tax rule for "EU VAT registered company" at zero percent, and shipping zones are set up.

Please can anyone tell me where I might be going wrong? I'm more than happy to provide more info if needed.

Many thanks,
Mark.

Hi,

Could you give us screeshots of your taxes configurations ?
Have you set them as cumulative tax ? Is the user in the same zone as the tax ? Have you restricted the other tax to no VAT customers ?

Xavier wrote: Hi,

Could you give us screeshots of your taxes configurations ?
Have you set them as cumulative tax ? Is the user in the same zone as the tax ? Have you restricted the other tax to no VAT customers ?

Hello Xavier, thank you for your reply.

Screenshots attached.

In reply to your questions:
Cumulative tax - where do I check this?
User in same zone as tax - not neccessarily. We have been testing with dummy customers from EU and non-EU.
Restrict other tax to no VAT customers - I think so, please see screenshot "tax categories" but I'm not sure how these are applied to purchases.

Again, your help is much appreciated and please let me know if you need any more information.

Kind Regards,
Mark.

Hello Nicolas,

Thanks for your reply, and for your instructions. I think I'm a bit closer now.

What I'm trying to achieve is:

1. All European private customers must pay VAT, but no-one outside of Europe pays VAT. This is now working OK as far as I can tell.

2. If a valid VAT number is entered in the address details (a company), then no VAT is added to the total. - This is what I cannot get working. I have set "VAT number check" to "online check" and "format check" but the check is not triggered when a valid VAT number is entered in the address details.

I now have only one "Default" tax category. I checked all the products and they are assigned to "Default tax category".

I have attached some new screenshots and I'd be very grateful if you could have a quick look and tell me where I'm going wrong regarding the VAT check. I've followed the documentation as best I can but still no luck

If you want a login, or any more information please let me know.

Many Thanks,
Mark

Hi Nicolas,

Thank you again for your help and for your reply. I'm fairly sure I now have the tax rules set up OK, and VAT is being added or not added depending on the address. But the VAT check is still not happening. I have attached screenshots of the custom field setup, the address input popup, and the total screen. As you can see, If I enter a rubbish VAT number like "123", no check is done and VAT is taken off the total. If I remove the 123 and leave the field blank, then VAT is added as it should be.

Your help once more would be very much appreciated!

Kind regards,
Mark.

Hi,

Have you enable the option "VAT number check" in Config > Main > Taxes ?

Hi Xavier, thanks for your reply.

Yes - it is set to "Online check".

I have also tried "Format check" but it does not work.

Is there anything else I can try?

Many thanks,
Mark

Hi,

I think it's sorted now, and I'd like to say thanks very much for all your help.

Basically, I just have a UK tax category. So everyone pays tax, except non-UK European companies with a valid VAT number, and anyone outside of EU. It all seems to be working now, so thanks again. I think this is much simpler than I realised and I was trying to over-complicate things!

Kind regards,
Mark.