<a href= Your purchase couldn't be completed Error

  • Posts: 3
  • Thank you received: 1
11 years 7 months ago #98562

I am getting this error message from Paypal.

I think there is a coding error somewhere between my website and Paypal. The email address is correct.

I can't figure this out, please help!!

<a href=
Your purchase couldn't be completed
Error Message

We cannot process this transaction because there is a problem with the PayPal email address supplied by the seller. Please contact the seller to resolve the problem. If this payment is for an eBay listing, you can contact the seller via the "Ask Seller a Question" link on the listing page. When you have the correct email address, payment can be made at www.paypal.com .
Your purchase couldn't be completed
There's a problem with the merchant's PayPal account. Please try again later.

Please Log in or Create an account to join the conversation.

  • Posts: 13201
  • Thank you received: 2322
11 years 7 months ago #98624

Hi,

Which PayPal are you using, PayPal or PayPal Pro ?

Are you sure that the email used is correct, is it a merchant account ?
We don't have other feedbacks on that, and a lot of HikaShop users are using the PayPal plugin.

Please Log in or Create an account to join the conversation.

  • Posts: 82868
  • Thank you received: 13375
  • MODERATOR
11 years 7 months ago #98670

If you're using the component contact enhanced, it has a bug which generate that paypal error because it messes with the email hidden input fields of the PayPal form of HikaShop and it shouldn't.

In that case, remove it or contact contact enhanced support to fix the problem.

If you don't use that component, make sure that you entered a valid paypal email address in the options of the plugin ( you can confirm that with paypal's support ).

If that still is not working, please provide a link to your website so that we can look at the issue.

Please Log in or Create an account to join the conversation.

  • Posts: 3
  • Thank you received: 1
11 years 7 months ago #99326

I got in touch with the support team at Contact Enhanced and it's an easy fix.

All you have to do is disable the Mailto2CE plugin.

You'll find it in Extensions :> Plugin Manager :> System - Mail Links to Contact Enhanced

You simply disable the plugin and everything will work as usual

The Contact Enhanced team are working on the problem so I expect this bug won't last too long anyway

The following user(s) said Thank You: nicolas

Please Log in or Create an account to join the conversation.

Time to create page: 0.067 seconds
Powered by Kunena Forum