Google Ecommerce not tracking where customers have come

Hi,

You're talking about this issue:
www.hikashop.com/forum/integrations/8892...complete.html#265590
We've actually worked on that for the next release of HikaShop and we'll be getting the uuid in the order params so that it can then be used by the plugin when sending the GA ecommerce data after the confirmation of the order.
That should fix that "source" issue.

Hello,

Yes, my patch regarding the uuid passed to the plugin to be used afterwards by the Direct Call API is in the plugin of HikaShop 3.2.0.
Afterwards, we do not have feedback on that feature for the moment.

Regards,

Hi,

I've looked into it and found out that the uuid system added by Jerome was only added on the new checkout, not on the legacy checkout.
So if you're using the legacy checkout, it's normal that you're not seing any change.
I've added a patch to make it work with the legacy checkout too in the package that you can download on our website. However, this requires that you don't have a view override on the file "step" of the view "checkout" as I had to add some code in that view file.

So please try again after installing again the install package.

Hello,

If you want to check if the plugin is recording the information ; you have to check the orders in your database.
For the field "order_payment_params" you will have some serialized data and the Analytics plugin will store the customer tracker ID in there. So, once the order is confirmed, it can read the ID to perform the server-to-server call.

Regards,

Hi,

When you click on the "finish" button at the end of the checkout (new or legacy), you should normally have a parameter named checkout[analytics][ga] passed in the POST request to the server.
Do you see that parameter if you look at the request with your browser's network tool ?
It should contain the clientId from GA which is then pushed by the GA plugin in the order in the onBeforeOrderCreate trigger.
If it's there, then it must be an issue with the filtering on the server side, mainly with that line from the plugin:
$formData = hikaInput::get()->get('checkout', array(), 'array');
If it's missing, then it must be an issue with the hidden input field added to the checkout by the onHikashopBeforeDisplayView function of the GA plugin.
Ideally, we would need a link to the shop and instructions to reproduce so that we could check on that hidden input field and the POST request, and maybe a FTP access if the issue is on the server side so that we can debug the filtering.

Hi,

We got your message, thanks.
Checking your website checkout, I see that the HTML that should be added to it just before the "next"/"finish" button isn't added.
The causes can be:
- That the file plugins/system/hikashopanalytics/hikashopanalytics.php hasn't been updated and that its version isn't 3.2.0 (check at the top of that file), which would indicate that the overwrite of the file wasn't possible during the update due to permission issues on the file. Fixing the permission on it and installing again the install package would fix it.
- That the file "step" of the view "checkout" has a view override and thus the code added in it to support the addition of that extra HTML is not in the override view file. You can check that via the menu Display>Views.
- a bug somewhere that we can't understand without debugging.

So please check the 2 first points. If you don't see any problem there, we'll need a backend and FTP access in order to better understand the situation you have.

Hi,

These look fine. could you provide a FTP access ?

Hi,

I've found the issue. I've added a patch on your website and on our end which should help.