User control panel menu link--Custom Account (Edit Profile) problem

-- HikaShop version -- : 3.3.0
-- Joomla version -- : 3.8.5
-- PHP version -- : 7.0
-- Browser(s) name and version -- : any
-- Error-message(debug-mod must be tuned on) -- : none

I have a strange issue that I can't replicate and don't know where to look. I found one thread with someone having a similar problem but I don't think its related.

We have a menu link for the Hikashop User Control Pane (/index.php?option=com_hikashop&view=user&layout=cpanel&Itemid=xxx). The Customer Account icon which should link to something like /index.php?option=com_users&view=profile&layout=edit&Itemid=xxx instead links to another menu alias that is actually our Logout link (index.php?option=com_users&view=login&layout=logout&task=user.menulogout). No matter what we call this menu item, the Hikashop control panel always references this /logout alias and the Edit Profile button doesn't work.

If I create a new menu item for the Joomla! Edit User Profile option, and even hide it, Hikashop's Edit Custom Account link refers to that link.

I'm sure I have some type of conflict, but I don't know where to check for it. This only happens if I have the default J! SEF enabled, and the system routes are rewritten. (We aren't using any 3rd party SEF like sh404sef).

Thanks for your input!

Keivn

I'm confused. Hikashop only runs on Joomla. The problem only occurs within a component link created by the Hikashop Customer Panel. I'm also confused on other threads that state that using a 3rd party SEF component like sh404sef is not recommended, yet it is recommended?

So the solution is to create a menu link to the joomla edit user profile so that when your application runs, it knows where it should be routing to? I did not see that in the documentation.

Thank you and forgive me, but if this is a such a common question on the forums then that should tell you something.